Managing for Results: Greater Transparency Needed in Public Reporting on the Quality of Performance Information for Selected Agencies’ Priority Goals, GAO-15-788, September 10
Here is a post worth reading. As far as I can see, they omit the main problem: upper management that doesn’t value or even understand good data.
Here is more. They still don’t get it.
I notice that the comments include some really naive claims about measurement.
I have a related paper: Applying System Dynamics Modeling to Foster a Cause-and-Effect Perspective