The transition to CUNY Login was successful on December 29th, and most users are able to log in without incident. As we were unable to fully test this implementation before Zoom made the change for us, there are a few issues we have since discovered, some that we are working on developing workarounds for, and some will require some additional support.
First, it is now important that you use cuny.zoom.us for SSO login, not baruch.zoom.us. While we initially thought the baruch.zoom.us would redirect to the CUNY login, that is not currently the case. (We are working with Zoom to determine if it can be done or not at this time, although we had expected it to work before.) This issue seems to resolve most of the Helpdesk requests we are currently receiving.
Another detail we are seeing is that the “Baruch Users Only” option for meeting security may not be working correctly at this time. We have updated the default behavior to be so that it now includes all users in the Baruch account, but in some cases it may be that authentication is limited to users whose Zoom login IDs contain baruch.cuny.edu or baruchmail.cuny.edu–and the user IDs no longer contain those domains, they are all login.cuny.edu. If you’re finding issues for meeting security, try changing this and changing it back. It looks like the change may be propagating across all meetings now, but we will work with Zoom to confirm.
However, if you have students (or faculty/staff) who are affiliated with multiple CUNY institutions, you may find they will not be able to log in with “Baruch Users Only” set since their account is in another colleges’ account. In that case there is a new option for “CUNY Users Only” which allows anyone with a cuny.edu domain in their email address to log in, which should handle anyone at CUNY properly.
Users who have multiple affiliations may find they are logging into an account for a different CUNY institution now. In most cases the Baruch account is still there and we may be able to transfer meeting recordings and future meetings to your CUNY account, we are still investigating the best way to do that.
There is a small number of users for whom their Baruch account was renamed but their affiliation is not Baruch, and that is causing a login error. We have to work with CUNY CIS to resolve these issues on a case-by-case basis and will be opening tickets to get this resolved ASAP.
If you have any other issues with Zoom authentication please reach out to the BCTC Helpdesk.