“Leading through voice, inspiring through trust and empathy,” I believe is the core statement that this chapter is about. Just like with my previous blog posts I first would like to post quotes and phrases from this chapter that I found valuable and full of important meaning.
“If we had a problem or complaint, we dealt with it openly and immediately” – In my opinion immediate action is the best solution, because the longer you wait the deeper would someone’s insult of pain would become, and the harder it would be to fix it
“Getting people on your side has a lot to do with spirit, a lot to do with team atmosphere”
“You can lead people out of fear and intimidations, as awful as it sounds” “Movement leadership requires persuasion, not giving orders” – a good comparison to both of these quotes was a Marine bootcamp 🙂
Four ingredients leaders have that generate and sustain trust:
- “Constancy. Whatever surprises leasers themselves may face, they don’t create any for that group. Leaders are all a piece; they staty the course”
- Congruity. Leaders walk their talk. In true leaders, there is no gap between the theories they espouse and the life they practice”
- Reliability. Leaders are there when it counts; they are ready to support their co-workers in the moments that matter”
- Integrity. Leaders honor their commitments and promises”
“When these four factors are in place, people will be on your side”
“Ability to inspire and persuade through empathy and trust can be and should be present in all organizations.”
“You have to be absolutely straight with people, not clever or curte, and you can’t think that you can manipulate them.”
“Endlessly expressing, explaining, extending, expanding, and when necessary revising the organization’s mission”
To lead in the current global world a leader needs “a different set of skills, based on ideas, people skills and values”
“The first thing one must have to do in setting out to change the culture is get people on one’s side and show them where you want to take the company”
“People trust you when you don’t play games with them”
“The freer the organization is, the more heterogeneity there is in the system, the more leaders will emerge”
“You should reserve the ability to say ‘Shove it,’ and go your own way. That really frees you”
I often feel obligated to people and situations and have always had hard time saying ‘No’, but I think that this answer will evolve itself when your heart or ‘gut’ will REALLY call for it.
This is yet, another great chapter with knowledge and wisdom that I will learn and practice.
