On October 29, 2009 I attended a workshop on mediating conflicts. The speaker at the workshop told us that she was the ombud at Baruch. She explained to us that a ombud is a person who mediates conflicts in differents situation. She also told us that that people come to her to resolve issues and she mostly mediates conflicts that can occur at baruch like between a teacher and student. She also said whatever the person is confidential and somtimes she will talk to the other person if given permission by the complaint to try to resolve the problem. And sometimes the issue is the not easy to resolve. She the divide us into groups where we given a situation. One per son was the ombud and another was the complainer and a third person was involved. we then had to act it out.