Tag Archives: bX

Tech Sharecase, 13 May 2011

Stephen Francoeur, Curtis Izen, Ellen Kaufman, Louise Klusek, Darryl Minor, Michael Waldman

bX Recommender Service
We watched this video from Ex Libris about the bX service, which CUNY has a trial for.
[kml_flashembed movie="http://www.youtube.com/v/YvrPhATtGvY" width="425" height="350" wmode="transparent" /]

One interesting reaction to the service that came up was that there is a disconnect between the label on the Find It button and the fact that when you get a SFX menu after clicking that Find It button, you not only see information about how to track down that article but you also get “more items like this” kind of recommendations about that article. Perhaps the Find It button we use should be relabeled to suggest in some way that it is also a “more like this” button.

Guest Logins
We talked about some of the issues with the guest login system, including the fact that the server for it needs to be rebooted too frequently (we often notice at the reference desk that the system is hung up and requires a call to the Help Desk to get it restarted). We also wondered if we’d be able to generate guest logins that last more than 24-hours at a time (perhaps a week, a month, or even a semester).

New Wireless Network
We talked about the new wireless network that is coming this summer. Devices with wireless cards can already detect signals from the new network but, since the system is still being tested right now, you are unanable to connect to it. Status of work on the new network can be found on a BCTC page dedicated to the upgrade.

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Tech Sharecase, 16 October 2009

Arthur Downing, Ellen Kaufman, Stephen Francoeur, Harold Gee, Joseph Hartnett, Ryan Phillips, Mike Waldman

We discussed the challenges that the CUNY Office of Library Services is facing as it tries to set up ARC (Aleph 500 Reporting Center), which is a product from Ex Libris that allows Aleph 500 customers to generate sophisticated reports on the items in the catalog and their use.

Capturing User Experience
Ryan discussed capturing user experiences, some ideas and tools presented by Michael Lascarides as part of the NYPL Service Excellence symposium in September. Michael Lascarides is a User Analyst with the Digital Experience Group at NYPL. His presentation was titled  “Uncovering Stories”. Two takeaways from his presentation discussed were how to capture user experiences and how users react to bad design and bad user experiences. One tool he mentioned for capturing users’ online experiences is Google Analytics, a tool for analyzing web site traffic. (If you are reading this blog post on the web, then you can view the slides from Lascarides’ presentation below.)

SFX Page with Links to Google Books
We discussed the draft of the SFX FIND IT page that offers Google Books as a target when the item presented is a book that happens to be fully or partially available in Google Books. We also discussed the problems we had a few years ago with a trial to Safari Books.

SFX and bX
We also discussed the Ex Libris bX Recommender, which would function similarly to the Amazon recommendation feature (i.e., “You might also like…”). This tool, highlighted in Eric’s recent email about SFX options, presents article suggestions when you click the SFX Find It link next to an item in your search results. Stephen mentioned that Dave Pattern of University of Huddersfield gave a presentation at Internet Librarian International on how he uses transaction data from his catalog for “you might like” feature in his catalog. (If you are reading this blog post on the web, you can view the slides below; otherwise, you can find them online at Slideshare.)

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