I’ve been able to fix the problem that was preventing off campus access to SAGE Journals and to SAGE Research Methods Online. All links to these resources on the LibGuides are once again proxied so that off campus users are asked to login first.
Year: 2015
Remote Access Is Working Again (Except for SAGE Content)
The EZproxy server has been restarted and remote access to databases, journals, e-reserves, etc. should be working again (although I am still working on figuring out why we can’t access journals from SAGE and SAGE Research Methods Online from off campus).
Server Providing Remote Access to Databases & Journals Is Down [UPDATED]
[SEE UPDATE BELOW]
The EZproxy server has just stopped working. I’ve asked BCTC to look at it ASAP. This means that the links to databases and journals won’t work on campus unless you manually remove the http://remote.baruch.cuny.edu/login?url= prefix from the address you’re trying to go to. Example:
Academic OneFile
http://remote.baruch.cuny.edu/login?url=http://infotrac.galegroup.com/itweb/cuny_baruch?db=AONE
Use this instead:
http://infotrac.galegroup.com/itweb/cuny_baruch?db=AONE
For on campus access only. Off campus access won’t be possible until the EZproxy server is brought back up.
Updates to follow as needed.
[UPDATE 30 June 2015, 1:15 pm] The problem has been fixed.
Problems with Off Campus Access to SAGE Journals and SAGE Research Methods Online [UPDATED]
[SEE UPDATE BELOW}
Our EZproxy system that handles authentication for off campus access isn’t working right for SAGE Journals and for SAGE Research Methods Online. While I await on support from SAGE, I’ve temporarily turned off the feature in LibGuides that runs the links to SAGE resources through the proxy server. This means that if you click the links on campus, they’ll work as expected, but if you click them from off campus, you’ll get a page from SAGE asking you to login (instead of getting our usual Baruch remote access login page).
As soon as I can get off campus access working again with EZproxy, I’ll send an update out on this blog and change the links in LibGuides back to their normal settings. I suspect that the problem will be resolved today or tomorrow at the latest.
UPDATE (30 June 2015, 1:22 pm) Off campus access is once again working for all SAGE resources.
What To Do When You Get the “Oops” Message on the Library Web Site
Sometimes when you are searching for a journal on our A-Z journals page, you’ll click on a database link on the search results page and then find yourself facing an “Oops” page that looks like this:
There are two things to do every time you see this page:
- Click the “Submit” button, which will send me and Mike Waldman a notification that there is a problem with this journal or database.
- Try copying the part of the URL for the resource that is in the address bar and pasting it in a new tab or window to see if you can get to the journal directly.
Here’s a 30-second video I made showing how to do the second thing.
The important thing to note is that the URL that appears in the address bar on the Oops page is something you only want to copy part of and paste in a new browser. For example, if this is the URL:
http://remote.baruch.cuny.edu/login?url=http://www.ajhs.org/reference/adaje.cfm
…you’d only want to copy and paste the part at the end:
http://www.ajhs.org/reference/adaje.cfm
Why Do I See These Oops Pages Anyway?
There are three commons reasons why this error page pops up:
- This is an open access resource that our A-Z journals page (powered by Serials Solutions) is mistakenly sending through our proxy server. Mike and I can fix this easily in the admin options for Serials Solutions.
- The resource or database hasn’t been properly set up in our proxy server. Mike and I can look into it and make any needed changes.
- You got to the Oops page after starting out with an article record in OneSearch that you tried to view online. Mike and I just need to update our proxy server to let it know that this resource is open access and shouldn’t be proxied.
View Online Links in OneSearch Are Working Again
The problem we were seeing earlier that prevented you from accessing full text in OneSearch seems to have been fixed (a port setting had to be changed to allow traffic from EZproxy, our system for providing remote access).
Mintel Global Market Navigator Now Called Mintel Market Sizes
Mintel has renamed the Mintel Global Market Navigator as Mintel Market Sizes. The database listing now says:
Mintel Market Sizes (formerly Mintel Global Market Navigator)
At the end of the year, we’ll drop the “formerly” bit at the end.
Problem Accessing Text of Articles Found in OneSearch [UPDATED]
[SEE UPDATE BELOW]
We’re having a problem right now getting to full text from OneSearch. If you click on the “View Online” tab for an article record in OneSearch, a new tab opens up but fails to ever load (the URL in the page that won’t load starts with http://sfx.cuny.edu:9003…) We’re looking into this problem now.
As a workaround, once a user has found an article in OneSearch, they can go to our A-Z journals page, look up the journal, and then go into the right database for full text access.
UPDATE: As of 1:30 pm, this problem seems to have been fixed.
Work on Remote Access System Is Complete
Remote access has been restored after about 10 minutes of downtime while BCTC moved the system to a new server and upgraded the software.
Remote Access to Databases Interruptions Today [UPDATED]
[SEE UPDATE BELOW]
This morning, BCTC is upgrading our EZproxy software, which we use to authenticate off campus users, and moving it to a new server. Remote access may be down briefly here and there during the morning. This may affect OneSearch and the catalog. If you find trouble searching the catalog or OneSearch, these links should work:
Catalog
OneSearch
http://onesearch.cuny.edu/primo_library/libweb/action/search.do?vid=bb
When work is finished this morning, I’ll update this post and send out an announcement post.
UPDATE: As of 10 am, work is complete and the new server is working fine. Remote access should again be available.