As it turned out, Artstor had been doing work on its search system and changed enough things that remote access broke for all libraries using EZproxy. Remote access is now working again.
On the EZproxy mailing list, a number of libraries are reporting the same problems we’ve been seeing here at Baruch. On campus access is fine, but users from off campus aren’t able to view content (they can log in and get to the Artstor home screen, but that’s it).
Today, I’ll be trying a number of fixes to our settings in EZproxy suggested on the mailing list by other librarians to see what works (neither Artstor nor OCLC, which owns EZproxy have working solutions of their own yet).
The problems we were seeing with access to ebooks on the new Ebook Central platform should now be gone. Since ProQuest moved CUNY’s ebook collections from the ebrary platform to Ebook Central last Wednesday, we were unable to connect to the full text from off campus. After much back and forth with ProQuest’s tech support staff and after my endless fiddling with the settings file in our EZproxy server that enables off campus access, we were able to get things working again.
If there are any ebook access problems you encounter, please report them to Mike Waldman or me.
ebrary moved to a new platform EBook Central so it will look different this morning. We are experiencing issues however with remote access. We are working with the vendor to resolve them as quickly as possible.
The staff at BCTC smoothly updated our EZproxy server software that powers our remote access system this morning. Access to databases on and off campus should now be back to normal.
If you encounter any access problems for a database or other licensed resource, please report them to Mike Waldman or me right away.
On Friday, June 2, remote access to licensed library content will be interrupted while BCTC udpates the EZproxy software on our server. Work will begin at 9 am and should be done by 11 am. During the period of downtime, we will need to use temporary workarounds for common tasks both on and off campus:
Access to Databases on Campus
- Go to our A-Z list of databases and right mouse click on the one you want to use; from the list of options you’ll see, select the one that will copy the link address
- Paste the URL in the browser and then remove the EZproxy prefix, the part of the URL that begins with http://remote.baruch.cuny.edu/login?url=
- After removing the EZproxy prefix from the URL, you can then safely navigate to the database (as long as you are on campus)
Off Campus Access to Databases
- Go to the list of databases and e-resources centrally purchased by CUNY and use the links there: http://www2.cuny.edu/libraries/e-resources/
- Once you select a database from this page, you’ll need to use your Baruch library number (AKA your “barcode”) to log in
Searching On or Off Campus for Books
- Either use OneSearch (select “Books + Articles + Videos” in our search bar) or use this unproxied URL for the library catalog: https://libsearch.cuny.edu./F?func=find-b-0&local_base=baruch
If a user is failing to connect from off campus to a database or other licensed resource and they contact us to let us know that the page says “Maximum sessions reached, please try again later,” please let Mike Waldman or me know right away. This is a message from EZproxy, the system we use to allow remote access to databases, and it indicates to us that a computer somewhere (usually overseas and unaffiliated with any Baruch user) is automatically trying log in to EZproxy repeatedly and using up all the available login slots (“sessions.”) We have a fix in place to resolve this as it happens but it relies on us knowing about the problem as soon as possible.
As a general rule, if user says “I can’t log in to the library” or some variation of that, it’s worth finding out if they are talking about OneSearch logins, which require entering a library ID number for a library account that has been activated, or if they are trying to connect to a database, an ebook, an article, etc. that is protected by our EZproxy system (“remote authentication.”) The easiest way to start the troubleshooting process is if you ask the user you are helping for the specific wording of the error message they are seeing and ask them for the URL of the page where that message is displayed.
If they say the URL with the error message is displaying at onesearch.cuny.edu etc. or cuny-pds-lb.hosted.exlibrisgroup.com, then that means it’s a OneSearch problem likely involving a library account that hasn’t been activated yet.
If they say the URL with the error message is displaying at remote.baruch.cuny.edu etc. or login.baruch.cuny.edu etc., then that’s something related to our EZproxy system for remote authentication. Depending on the error message, it could be a problem with EZproxy or it could be a problem with their username and password.
If the URL with the error message is on the platform of one of our databases, that will direct our troubleshooting in a different direction (it may be a problem with database, not us).
I’m not sure what’s going on at Wolters Kluwer with their CCH IntelliConnect database but I’ve now had to update EZproxy settings twice in the past month to keep up with changes Wolters Kluwer has been making on their end. Remote access had once again been disrupted over the weekend; thanks to the help of librarians on the EZproxy mailing list, I’ve got our remote access working again.
If you see any problems with remote access with this or any other database, please let me or Mike know ASAP.
If you are off campus and try to use OneSearch to get to an ebook from MyiLibrary, you will run into a problem. Instead of getting our EZproxy login page (as you would for all off-campus access to e-resources) you get a MyiLibrary login page, which is of course impassable.
This problem only occurs if you are using OneSearch from off campus. You won’t see this problem if you:
- use the library catalog (the “Books” search on the home page) to search for the book from off or on campus
- are on campus while using OneSearch
Here’s a video I made to document this problem as part of the support ticket I just sent to the CUNY OLS Help Desk.
I’ll post an update here when the problem is resolved. In the meanwhile, if anyone needs to get to a specific title in MyiLibrary, they should use the Books search on the home page or launch MyiLibrary from the A-Z list of databases.
I’ve been able to fix the problem that was preventing off campus access to SAGE Journals and to SAGE Research Methods Online. All links to these resources on the LibGuides are once again proxied so that off campus users are asked to login first.