Between 8 pm on Friday, February 8, and 8 pm on Saturday, February 9, the system from Serials Solutions that lets us look up online journal access will be down for scheduled maintenance by the vendor.
Links on the library website that point to https://zm3uh2fr3l.search.serialssolutions.com/ejp/?libHash=ZM3UH2FR3L#/?language=en-US&titleType=JOURNALS will not work.
Searches run in the yellow search box using the options for “Journals” or “Newspapers + Magazines” will also not work (see the screenshot below of the search box).
As a workaround for determining what database has a given periodical, you can use the “Citation Linker” tool from SFX (the system behind the blue “Find it @ CUNY” buttons you see in databases) to look up a journal by name or ISSN.
ProQuest just announced additional resources that will have scheduled maintenance on January 19, beginning at 10 pm and ending at 6 am on January 20.
- ProQuest Platform (search.proquest.com)
Reference management/Research support tools
ProQuest will be taking Ebook Central down twice in January for scheduled maintenance:
- January 5 from 12:00 pm – 2:00 pm
- January 19 from 10:00 pm through January 20 at 6:00 am
Between 1 am and 10 am on Thursday, November 22, the catalog will be down for planned maintenance (re-indexing of several fields).
Thanks to the ingenuity of folks on the EZproxy mailing list, a solution was found that fixes the off campus access problem we were having with the DSM-5 Library. I’ve applied that fix to the configuration file on our EZproxy server and tested that it works.
If you’re unable to log into the Library Services Wiki or some other wiki space at Baruch, a good workaround is to log in at the main page for Baruch’s Confluence system.
Some recent changes made by the vendor (American Psychiatric Association) on their end seem to be preventing us (and most other libraries using EZproxy) from connecting to the DSM-5 Library from off campus. On campus access remains unaffected.
I’ll update here as soon as the vendor and OCLC (the vendor for EZproxy) sort this out.
We’ve lost remote access to Factiva due to some unknown technical problem (the vendor, ProQuest, thinks it may either be an issue that our campus IT can help diagnose or that OCLC, the vendor for EZproxy, can figure out).
On campus access to Factiva is working fine, though. I’ll update this blog when we figure out a fix.
All JSTOR customers are having problems accessing content today. See the JSTOR Support account on Twitter for updates.
If someone is reporting that they can’t log in to something, it’s essential to know precisely which system they are having trouble with before you offer any advice. The best strategy is to ask the patron to describe the login screen that they can’t get past. Get the patron to give you answers to one or more of these questions:
What is the web address of the login page that you can’t get past?
If it begins with…
- https://libsearch.cuny.edu, then that person is trying to log into their library account via the library catalog (see screenshot at bottom of this post)
- https://cuny-pds-lb.hosted.exlibrisgroup.com or with https://onesearch.cuny.edu, then that person is trying to log into their library account via OneSearch (see screenshot at bottom of this post)
- http://remote.baruch.cuny.edu, then that person is trying to log into a database or some other licensed resource (see screenshot at bottom of this post)
- words that sound like some database we subscribe to, then they may be trying to access content we haven’t subscribed to or they may be off campus trying go directly to a database instead of going via our links on the library website
- http://guides.newman.baruch.cuny.edu/er, then that person is trying to log into a course page in the e-reserves system (see screenshot at bottom of this post)
Can you describe the login page? What words do you see on it?
- Some patrons won’t be able to provide you with the web address of the login page, so a good strategy to try next is to ask them to describe as much of the page as they can
- If the patron says the page mentions a “library ID #” or “barcode” then it is likely they are trying to log into their library account via the library catalog or OneSearch (see screenshots at bottom of this post)
- If the patron says the page has the “Baruch College” logo on it and asks for a “Baruch Username” and “Baruch Password,” then they are on our remote access page (see screenshot at bottom of this post)
- If the patron says the page has the course number and course name and is asking for a “course password,” then they are in the e-reserves system trying to log into a course page. (see screenshot at bottom of this post)
In another blog post, I’ll outline what advice to offer based on what system is a problem for the patron.
Screenshots of login pages
Remote Access (also known as EZproxy and the proxy server)
E-Reserves Course Page in the LibGuides System