The problem with OneSearch reported earlier today has been fixed.
Tag: Technical Problems
Problem with OneSearch on Library Home Page
UPDATE 13 May 2015 5:00 pm: This problem is now fixed.
If you run a search in OneSearch using the yellow search bar on the library website, you’ll get an error on the search results page that says “An unexpected error has occured” and looks like this:
If you re-run the search within the OneSearch interface, it’ll be fine. The CUNY Office of Library Service is looking into this problem with search widgets embedded in library web pages.
OneSearch Down Time on April 26
Between midnight and 4 am on Sunday, April 26, OneSearch may be down for planned maintenance work by Ex Libris.
Maintenance Work to Affect Catalog and OneSearch
Between 7 am and 11:30 am this Friday (April 3), the library catalog and OneSearch will be affected in different ways by planned maintenance work by CUNY CIS:
- library catalog
- entirely unavailable
- OneSearch
- searches can be run but there will be no way to log in (using library ID number) to see full search results when off campus (but you can still click through the “View Online” tab on or off campus to view the full text of those items your search does find)
- real-time availability messages for items we own (e.g., books that can be borrowed) will not display
Remote access to library databases (handled through our EZproxy server) will be unaffected by this work.
SpringerLink and Nature Now Available Again
Recent outages affecting SpringerLink and Nature have now been fixed.
Multiple Systems Down on Sunday, March 22
Due to planned maintenance work by CUNY CIS, a number of systems will be down between 6 am and 10:30 am this Sunday (March 22), notably:
- the library catalog
- the Find It! button in databases (AKA, SFX, our link resolver)
- CUNY First
- CUNY Portal
- Blackboard
SpringerLink Down (updated)
UPDATE 20 March 2015 5:00 pm] The problem is now fixed.
I just confirmed with Nancy Egan at CUNY OLS that SpringerLink is down due to some technical problem. She’ll contact the vendor.
Books24x7 Now Works in OneSearch
The CUNY Office of Library Service and Ex Libris have found a solution to the problem we were seeing with full text links into Books24x7 from OneSearch. You should now be able to click through to titles from OneSearch search results (as well as regular catalog searches, something that’s been working for a long time now).
Biography in Context unavailable
UPDATE 4 June 2015: This database is now available again.
Biography in Context is currently unavailable due to procurement issues.
Emerald Journals Unavailable on March 2
Journals on the Emerald Insight platform will be unavailable for up to 12 hours on Monday, March 2, due to planned maintenance work from the vendor. Work will begin at 2 am and should be done by 2 pm.