Reference at Newman Library

Tag: Technical Problems

Books24x7 Does Not Work with OneSearch

If you have found an ebook from Books24x7 in OneSearch and try to view it online, you’ll be unable to open that ebook. There is not a problem, though, with connecting to these same books from within the library catalog or from the main Books24x7 page that is linked to on the Databases page. It’s also important to note that ebooks from other vendors can be found and accessed via OneSearch with no problem.

When you click the “View Online” tab for a Books24x7 title in OneSearch, you’ll first get our EZproxy login page (as expected). Then after you enter your credentials to get past our Baruch login, you get an error page from Books24x7 that says

You must log-in through your library.

If you already have, please check your browser’s Privacy settings to make sure cookies are being accepted.

Here’s what that error page looks like (note that it is embedded within the OneSearch page frame):

OneSearch--Books24x7 error page

I’ve got support tickets out with the CUNY Office of Library Services, Books24x7, and to OCLC (who provide the EZproxy software we use for authentication). As soon as this is fixed, I’ll post about it here.

Problem with Access to Recent Journal Issues on SpringerLink (UPDATED)

UPDATE 9/26/2014: This problem is now fixed.

 

There is a problem in the CUNY-wide subscription to a bundle of journals from Springer that is preventing us from getting to the full text of recent journal issues on the SpringerLink platform. For example, we should have access from 1997 to the present for Social Indicators Research, but when you click through to the SpringerLink platform to the landing page for that journal, the most recent issue where you can get full text is March 2014 (volume 116, issue 1).

If someone is unable to get to any Springer content that we should have access to (you can verify that using the A-Z journals search), feel free to suggest to them that it is OK to put in an interlibrary loan request for the article. Any ILL request that they send it should mention in the note form that the article is unavailable from Springer.

As soon as this problem is resolved with the vendor, there’ll be an update here on the blog.

Problem with “Articles” Search Is Now Fixed

The issue reported here last week that identified an occasional problem connecting to full text from search results pages in “Articles” search (AKA Summon and Bearcat Search) has been resolved. It turned out to be a problem with settings in SFX, our system overseen by CUNY OLS that powers the “Find it! @ CUNY” service.

As always, please share any instances with Mike Waldman where you get a “Find it! @ CUNY” menu that fails to connect to the right article or other resource. Details to include in your communication with Mike are:

  • what database you were in when you clicked on the “Find it! @ CUNY” button
  • what article you were trying to track down
  • the URL for the “Find it! @ CUNY” menu (every one that gets generated has a unique URL that provides key info for troubleshooting)

Problem with “Articles” Search (UPDATE: Now Fixed)

UPDATE 09/12/2014: This problem is now fixed.

 

If you do an “Articles” search from the yellow search bar on the library website (this searches Bearcat Search, our instance of Summon), you’ll get some articles in the search results that won’t let you connect to the full text. In any search you do, about 50% of the articles will link directly to the article with no problem. The other half rely on SFX to generate a “Find it! @ CUNY” menu that will lead to the article. For those that rely on SFX menus, the linking system is not working properly.

For an example of this, run this “Articles” search for “homophily” and click on the first item in the search results: “Homophily in Peer Groups” from the American Economic Journal: Microeconomics. If you click on the article title or the “Full Text Online” link, you’ll get a SFX menu that fails to list the places we actually have online access to this article (we have it in EconLit)

Until we can get to the bottom of this problem, users who run into this problem can go to the “Journals” search on the library home page and use that to figure out what database has access to any publication that is inaccessible via the “Articles” search.