Reference at Newman Library

Tag: Technical Problems

MathSciNet still not available

MathSciNet is not currently available. I am working with the vendor to restore access.

However, meanwhile, from OFF-CAMPUS, you can access it via CUNY’s E-resource list here: http://www.cuny.edu/libraries/j-and-r.html – scroll down to the “Science and Health” section. You will need to authenticate using the Library number that is on our ID cards. Users must have activated their cards for this to work. On-campus this will not work.

Please let me know if you have any questions.

Library Website Not Working Within Blackboard (see update)

Update (25 August 2014) This problem is now resolved.

 

If you log into Blackboard, one of the main navigation options you see is for the “Baruch Library.”

Blackboard--Baruch Library display

Today, when tried that option in various browsers, I had all sorts of trouble:

Google Chrome

• library home page doesn’t load at all

Firefox
• library home page loads but none of the links work

Internet Explorer
• Text of the library home page loads at the top, then all the graphics/images are pushed to the bottom

If you visit the library website directly (i.e., not through the Blackboard interface), there are no problems at all, though.

I’ve submitted a ticket to BCTC about this.

Update on the Catalog Upgrade

As a follow up to the post a few weeks ago about what would be affected by the upgrade to the catalog software, here’s where we are now.

Searching in the Baruch catalog

Searches can now be run from the yellow search bar, from the search widgets some of you have added to research guides, or by going directly to the catalog URL.

Searching in the union catalog

In the union view, if more than one library owns a book, you’ll see each copy listed as separate item in your search (previously, those common holdings would be aggregated together in one record display). This problem should be sorted out soon.

Renewals in the catalog

Fine

Requests in the catalog

Fine

My Account feature in the catalog

Fine (and there’s a new design for the login page)

Self-checkout machine

Fine

Laptops-to-Go kiosk

Fine

New URL for the catalog

The catalog now has a new URL: http://libsearch.cuny.edu/F

If for some reason have found yourself unable to view the results of a search you tried running from the Books search on the library’s website, you probably need to go back to the library home page and then refresh the page (just hit the F5 button on the keyboard when you’re back to the library home page). That will clear the browser cache of the older version of the page and load the updated version of the page that has the updated Books search code.

Books Search Not Working in the Yellow Search Bar (updated)

UPDATE: As of 9:30 am, the Books search is now working again.

In the yellow search bar on the library website, the Books search feature isn’t working at the moment. BCTC staff are working on updating the code for this (the URL for the catalog changed as part of the software upgrade). Most of the links elsewhere on the website to the catalog have been updated (except those in the sidebars and supermenus, which BCTC is working on as well).

This is the new URL for the catalog:

http://libsearch.cuny.edu/F?func=find-b-0&local_base=baruch

This is the old URL for the catalog that has been retired:

http://apps.appl.cuny.edu:83/F?func=find-b-0&local_base=baruch

CUNY OLS had promised that there would be a system in place yesterday evening that would redirect anyone who went to the old address to the new address; that redirect doesn’t seem to be working yet.

I’ll send out an update as soon as the Books search function in the yellow search bar is working again. In the meanwhile, plus go to the catalog directly at the new URL, where searching is fine:

http://libsearch.cuny.edu/F?func=find-b-0&local_base=baruch