Lesson Five Reflections

  • What is the purpose of program and/or organizational evaluation?
  • How should evaluation work? When should it occur? Who should be involved?

Program or organizational evaluation serves to facilitate accountability with respect to performance; that is, whether or not an organization delivers what it promises to. Evaluation, including performance and impact assessments, performance measurement, and indicator development, helps to demonstrate results or outcomes according to certain metrics that are linked to organizational goals. Consequently, the organization is also to learn from iterations of measuring and monitoring its performance against its mission, especially in the face of changing external factors that could influence solutions to the social problem the organization strives to address.

Evaluation should be carefully and appropriately designed, with clearly defined objectives and metrics, as well as what should be assessed (i.e. activities, outputs, or impacts and whether for short-, medium- or long-term). It should take into account the competing interests and priorities of various stakeholders so that the organization knows to whom it is accountable, and to whom it should demonstrate the results of evaluation. Evaluation should be action-oriented, with the assessments focused on actionable metrics and leading to actions that will positively influence how an organization delivers its services. Evaluation should occur on a regular basis, at least quarterly in my opinion, so as to effectively capture changes in performance and monitor any trends.

Not only should the board and executive director be involved in evaluation, but also staff at all levels who are also considered to be stakeholders who may be impacted by the results of evaluation. In addition, the constituents or the target population which the organization serves should be involved in evaluation as well. It is imperative that an organization collects feedback from its constituents through well-designed evaluation such as surveys, in order to find out how the organization itself as well as its performance is perceived by its constituents, which can tremendously help the organization improve its delivery of service and make adjustments to integral parts such as the funding model, operational processes, and communications.

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Lesson 5 Shared Resource

I’m sharing this fascinating piece in The Atlantic that looks at an organization called Center for Employment Opportunities (CEO) that leverages social impact bonds and a partnership with New York State to reduce recidivism. I found this piece interesting because CEO’s “Pay for Success” model, which involves both the government and private investors, has significant implications in terms of accountability and evaluation. If successful, CEO’s approach could also have a broader impact on how government tackles recidivism.

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Lesson 5 Reflection

In his piece in The Evaulation Exchange, John Healy makes a point that I think gets right to the heart of how non-profit evaluation should work. He argues that non-profits should “create space and structure for learning.” It’s a simple point that implicitly acknowledges that evaluation may look really different depending on the size of the organization. The bottom line is that non-profits, beyond simply encouraging learning, need to be purposeful in creating regular forums and processes for evaluation.

Alnoor Ebrahim calls this type of systematic, process-oriented evaluation “adaptive learning.” In a small organizations, the space and structure for learning might take the form of an annual staff and/or board retreat. In larger organizations, there may be entire teams of staff dedicated to evaluating programs and impact. The key, Ebrahim argues, is that dialogue, debate and experimentation are encouraged and supported by leadership.

Program staff, senior leadership and the board should all play a role in evaluation. Staff should be primarily involved at the tactical level with carrying out the evaluation (collecting data, providing analysis, etc.). At the generative level, the board should ask how evaluation efforts and metrics relate back to the mission. At the strategic level, leadership should work to balance various evaluation efforts tied to funders with longer-term, mission-related evaluation.

As Twersky, Buchanan and Threlfall note, service beneficiaries should also play a role in evaluation to the extent possible and that resources allow. I make these qualifications because, as As Twersky, Buchanan and Threlfall also note, there can be significant financial, educational, cultural and internal barriers to involving beneficiaries in evaluation processes. Nevertheless, research shows that including beneficiaries can help improve program outcomes.

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Lesson Four-Shared Resource

“How Great Companies Think Differently”

My resource article for this week is about program structure and execution. The Harvard Business Review talks about how organizations have moved from a stringent structural framework that operated and focused mainly on financial gains and success to a more societal and human centered style of operation. A nonprofits plan, program and operations should not focus too much on donors and neglect other stakeholders; a good example is what happened with Oprah in South Africa. It should structure its activities and programs to involve all stakeholders and give everyone the opportunity to make meaningful contribution towards the attainment of its mission.

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Lesson Four Reflections

The mission is a picture of your nonprofit in the future, it is what the nonprofit sets out to achieve. For any organization to grow there is the need for commitment and strategic planning. The mission is the nonprofits true north its destination, finish line or the end goal. A Nonprofit can only measure its success by the extent to which it achieves its mission. The mission is the nonprofits inspiration and the framework upon which its strategic planning is based, it describes its purpose. The mission statement guides the actions of the nonprofit, spells out its overall goal, provides a path to the goal, and guide decision-making. It provides the framework or context within which the company’s strategies are formulated. It is what attracts stakeholders to the organization, people who identify with the mission come on board to help the nonprofit to get to its goal. People with distinctive competencies that fit the mission are attracted to the nonprofit and this enhances its core competency and gives it a superior competitive advantage. The mission statement motivates and inspires employee commitment, employees feel that their work is significant and that it contributes to people’s lives. With limited resource available to nonprofits the mission statement helps then to focus resources on achieving the goals set by the mission and forces them to operate efficiently towards achieving its goal.

 

Good communication is one that is aligned with a nonprofits mission and overall strategy in order to enhance its strategic positioning. Strategic communication forges and maintains connections and allows the nonprofit to work efficiently toward its mission and goals. A Well-designed communication strategy is essential for sharing a nonprofit’s strategic plan and providing other important organizational information that informs stakeholders of the organization’s goals, objectives, program priorities, products and services. A nonprofit cant executes its action plan if it can’t communicate about it. This means when communicating strategically with stakeholders, the message must consistently communicate what the nonprofit wish to share internally and externally in a way that shapes the conversation, in order to receive desired results. A good example is how plan parenthood strategically shaped their communication to rally a large pro-choice audience to their defense. Internally it determines the flow of information among managers and workers. An effective communication system is an important driver of employee engagement, which leads to improved financial performance, significantly higher productivity and stakeholder satisfaction. It also reduces turnover, lowers absenteeism and aids recruitment. It helps to develop an honest audience and provides a stable platform to place and repeat your message as often as possible.

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Reflections

The Susan G. Komen/Planned Parenthood fiasco is a great example of the consequences that an organization may face if it’s not strategic in its use of communication.

When attempting to address the backlash on their decision to defund Planned Parenthood, Susan G. Komen did not consider the 5 important questions that should be contemplated when crafting a strategic communication plan:

  • Who are we talking to? Who is our target?
  • What is the objective?
  • What is the core message?
  • Who is the best messenger?
  • What is the best form of communication?

As a result, they were not prepared when Planned Parenthood fought back on their decision. The target audience they identified was incorrect, their core message was not unified and using traditional media as a form of communication was no opponent to Planned Parenthood’s use of social media. This communications debacle not only resulted in loss of funds and support from the people who attended the Susan G. Komen Race for the Cure, but it also tarnished the organization’s name. Planned Parenthood on the other hand, gained numerous supporters, got to keep the Susan G. Komen funding and in a matter of a few days, raised nearly $3 million from other sources.

This highlights the importance of being strategic about communication, especially in relation to delicate topics that garner the attention of the public.

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Lesson Four: Response Post

As we discussed in class on Wednesdays, the missions of organizations can vary in description and length. However, they seek to explain the intended role and importance of the organization. A mission is intended to serve as the framework for the current and upcoming Executive Directors.

Missions become that necessary framework to ensure the guidance needed to continue its public good. As a non-profit grows, various funders may offer the organization to move in a different direction in exchange for funding. For example: if a running organization was looking to raise capital, and was offered a million dollar to focus on cycling.

Such instances require the non-profit reflect back to its mission and how a shift in direction would impact that mission. It does not always do so. In the case of shifting from a biking to cycling organization, it is likely to do so.

Mission is a part of the greater brand that non-profits offer — it is the image of themselves they are trying to push to the world. It is everything from the messages placed on social media, or the workplace dynamic, mission and brand inspire the way the organization conducts itself.

This work is vital. If non-profits do not consider their brand, and what they are doing to push it, then they are wasting a crucial part of their resources. Brand has the ability to entice funders, or engage new volunteers. We se that with organizations like Planned Parenthood, which uses its brand and social media to expand its base of supporters.

By doing this, an organization can expand its reach — possibly even growing out beyond its current partnerships. It could transform from an organization that seeks partners and funding, to one that receives those requests.

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Lesson Four :Shared Resource

For this week blog , I have chosen the following  article :

https://pj.news.chass.ncsu.edu/2016/11/21/automation-the-best-way-to-optimize-your-nonprofit-communications-strategy-for-2017/

Nonprofit organizations develop their member base societies by switching single donors into loyal members and appealing new donors to their organization. It is true that nonprofits also concentrate on decreasing costs and directing more actual, targeted campaigns that express the core of their cause. Finally, its got to be easy to collect one-time and recurring donations and use that facts for future marketing. Marketing automation for nonprofits provides exact power of branding initiatives, content marketing campaigns, fundraising blasts, and more. It permits for significant inter- and intra-campaign control, assuring carefully adapted and constant brand positioning across various sectors of the donor population. Small and medium nonprofit like “lightweight” marketing automation platform larger nonprofit like expensive platforms which provide unlimited analytics and campaign options. To sum up, whether big or little, all nonprofits will soon accept marketing automation as a significant, consistent, and fast-acting profit on investment.

 

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Shared Resource

During this week’s class professor Brooke mentioned that after receiving some criticism on a proposal she prepared, she applied the lessons learned and made sure that all subsequent proposals and other forms of communication incorporated stories about some of the youth that RAP works with.

The resource I am sharing this week is a video which highlights how helpful storytelling can be, particularly in terms of overcoming the difficulties of fundraising:

https://youtu.be/EdZ-KY2PYEw

One Girl is a nonprofit organization whose goal is to education 1 million girls in Africa by 2020. After attending a workshop led by Muse Storytelling, this organization was motivated to shift to and embrace the storytelling process and apply it to their films, talks, galas and blog posts. As a result of these changes, the organization reached its 3-year income goal in 12 months and its income grew by 36% in 1 year. Embracing story telling has allowed One Girl to reach more girls and get closer to their goal of educating 1 million girls in Africa by 2020.

This is just one example of the positive impact that effective communication can have on an organization.

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Lesson Four: Resource Post

We’ve spent some time early on in the semester talking about what makes a non-profit, and the qualities necessary for it. I’ve long argued that an organization acting in the public benefit should be a strict requirement for one, and found a piece this week that illustrates this point.

It speaks to examples in which people had declared non-profit status and began defrauding the government and others with said status. It grows concerning to see this emerge as a potential trend, as it exposes non-profits to potential scrutiny.

With their great public benefit, it would incredibly unfortunate to see the sector suffer over those who seek to abuse it. As such, I believe that providing a public good for the organization should be a key part of the forms to receive non-profit status.

https://nonprofitquarterly.org/2017/07/07/shape-shifting-justifies-profit-nonprofit-transition/

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