Electronic government, also known as e-government is the use of information and communication technology (ICT) by the government to maintain operation and provide governmental services to its citizens. It focuses on delivering services to citizens in an efficient low cost manner. E-government is efficient in transactional cost saving, time reduction, service improvements, transparency and accountability, and allows for better accessibility to public services. There are many positive attributes associated with e-government. One question remains how effective will e-government be in the coming years.
The future success of e-government relies on the following critical factors:
- the coordination of e-government local, regional and national
- initiatives
- educating citizens about its value
- consistent and reliable electricity, telecommunication and internet access.
In today’s technological advance world it would be easy to assume these issues have been solved. However, the digital divide have caused a such gap to arise. The following table displays e-government development in the largest countries.
