Mediating Conflict & Resolving Disputes @ Baruch College
During this workshop, the facilitator mostly spoke how about communication was the key factor in resolving the problems between people. There were people who volunteered their personal experiences to the rest of us and the instructor gave us advice on what to do if we were personally in that same situation. The example I found most interesting was the one about how people choose to go against the school rule and enter in the elevator from the exit which causes a disruption in the flow of elevators and causes many inconveniences for many people who choose to follow the rules. Thus, we talked about how we could handle this issue by letting the faculty members know what’s going on and possibly getting an ombudsman if the situation between the people worsens. The speaker herself was a mediator in the school and helps to resolve such issues in school including and example she gave about how there was a faucet in the bathroom that would continually pour out gallons of water each day, which contributed to the extensive use of water. It was a pretty interesting workshop and many people who attended had a good sense of humor, so it was fun. This workshop took place in the same room that we meet for freshman seminar was was surprising and there were also some arguments going on about letting the people into the room when there was no more seats or space. This eventually became another topic that we spoke about and how one of the people who went to the workshop would take action by finding out who was in charge and telling them what can be done to better the system. Overall, it was an okay workshop and she let us out an hour early when it was supposed to be 2 hrs. so that was nice.