The Mediating Conflict and Resolving Disputes at Baruch College workshop is as the title describes. The workshop was directed by Professor Mindy Engel-Friedman who offered me an introduction to the Office of the Ombuds. Before this workshop I didn’t know what an Ombuds is but I found out that it was a person that resolves conflicts. The students of the workshop were broken up into groups and each group was given a different scenario in which there was a conflict that needed to be resolved. She listed various conflicts between students, faculty, and staff often caused by a variety of reasons. One of the reasons that I recalled could be a dispute over a grade a student received. Professor Engel-Friedman explained to me what the office does and the procedure they follow in order to resolve a conflict. The group work was very helpful as I was able to better understand what the office does. I was the Ombud of my group. The only complaint I have is again, organization. The room was over crowded and students were forced to sit on the floor or were turned away. You would think, after having to RSVP before attending the workshop, the organizers of the workshop would have a better average on the amount of students that would attend it and would better prepare. They didn’t prepare as I expected but over all I thought the workshop was successful.