Datastream was not available today, and displayed an error message “Service Closed LogonID Suspended” when users attempted to run requests. This was apparently the result of someone attempting to change the account password. I worked with Thomson Reuters support this evening and we reset the account. The application is now working properly on the pc’s at the Reference Desk. I will email tech support at the vertical campus with the fix for installations on faculty pc’s.
News and tips by and for staff providing reference services at the Newman Library, Baruch College (New York, NY).
