Reference at Newman Library

Remote Access to Statista Not Stable

For the past week, users have been reporting that, mostly in the evening, they are unable to access Statista from off campus. They can get to the database from our links, but they clearly aren’t being recognized as part of the Baruch/CUNY SPS community: they are unable to view full content, download PDFs, etc.

The tricky part about this problem is that is periodic. Right now, I am able to remotely access the databases. I have contacted the vendor to see if there have any time-specific outages or down time on their end.

If you get a question from a student about access, you can mention these erratic access problems. You can also confirm that the issue is one of the user not being recognized by Statista as a member of our community by asking the user this question: can you see in the header a message next to the Statista logo that reads, “Welcome, Baruch College!” (see screenshot below).

Banner image from header showing "Welcome, Baruch College" next to the Statista logo

If they don’t see that message next to the logo, then the system isn’t recognizing them as being from Baruch. Please report any such issues to the electronicresources@baruch.cuny.edu email address and note the date and time that the user encountered this problem.

Workarounds until the problem is resolved:

  • Delete your browser cache and try again
  • Try again later
  • Try while on campus (this hasn’t been a problem so far)

Remote Access Work Is Complete

Working with CUNY CIS, I was able to update the way we connect our proxy server to the CUNY Login system. If you encountered any privacy warning messages in the browser or were unable to get the login page to load this morning, it should now be working.

If you encounter any problems, please send an email to electronicresources@baruch.cuny.edu.

New Login System for Study Rooms

As of this morning, Baruch and CUNY SPS students will no longer use their CUNY Logins for the reservation process. Instead, they will be required to click a verification link in an email. If they don’t click that link within 15 minutes, the pending reservation will be deleted.

The reservation process now looks like this:

  1. Student selects a room for a specific date and time from the grid of rooms
  2. At the bottom of the grid, a display shows the room selection they made and requires them to click the “Submit Times” button.
  3. A “Reservation Details” page opens with a form on it asking for their name and their school email address (it will only accept Baruch and CUNY SPS students). They then click the “Submit your reservation request” button.
  4. A new page loads indicating that the reservation is pending and requires them to click on a verification link in that email.
  5. Once the verification link in the email is clicked, a page opens in their browser with a button to click to complete the reservation process.

All of the emails students will get from this system will feature a link in them allowing students to cancel their reservations.

If you have any questions about this new system, please contact Pam Cora in Access Services.

New Database: Women and Social Movements in Modern Empires Since 1820

On the Alexander Street platform, we have expanded our collection of archival materials in women’s history with “Women and Social Movements in Modern Empires Since 1820.” The vendor says that the database:

seeks to enlarge the scope and enhance the significance of the study of empire by creating a 75,000-page database and archive of documents that views the history of modern empires through women’s eyes.  Drawn from libraries, archives, and personal collections around the world, many of these documents are available for the first time.  We hope they will provide scholars and students with new perspectives on imperial history as a process of political, social, economic and cultural interactions involving indigenous and imperial people, family life, social networks and civil society as well as governments and armies.  

Links to this database can be found on the following pages:

If there are other subject databases pages that should feature a link, please let me know.

New Database Trial: Oxford Scholarly Editions

Description (from the vendor)

“Available for the first time online, Oxford’s scholarly editions provide trustworthy, annotated primary texts for scholars and students.

OSEO currently includes writers active between the 8th and 20th century, plus Roman and Greek authors — from Aristotle, Austen, Bentham, Catullus, Dickens, and Donne through to Plato, Virgil, Homer and Wordsworth. It contains over 1,750 scholarly editions — the equivalent of more than 870,000 print pages.”

Trial Ends

November 28, 2023

Access

On and off campus. Use the link on the Trials tab on the databases page.

Feedback

Please share with any faculty who might be interested and recommend they use the trial feedback form (also linked to on the Trials tab on the databases page).

Access Problems for Library Resources

Due to issues this morning with various network systems on campus, our EZproxy server that manages remote access to library resources (databases, e-journals, ebooks, streaming videos, etc.) is down. There is no remote access available right now.

Unfortunately, this problem also interferes with on campus access, as all database traffic is initially routed through our EZproxy server. If you need on- campus access to a database, you’ll want to remove the EZproxy prefix that appears at the start of the URLs.

For example, if you copy the URL from the link to ABI/Inform Global on our A-Z database list, you can see that it’s trying to go to:

https://remote.baruch.cuny.edu/login?url=https://www.proquest.com/abiglobal/advanced?accountid=8500

If you are on campus, just copy that URL into your browser and delete the portion at the start that has:

https://remote.baruch.cuny.edu/login?url=

That leaves you with a URL of that will actually work from computers on campus on our network:

https://www.proquest.com/abiglobal/advanced?accountid=8500

As soon as I get word of network services returning to normal, I’ll send out an update here.

Remote Access Problem on Faculty and Staff Laptops

If you are using a Baruch-issued laptop while off campus (just the ones issued to faculty and staff, not the ones we loan out to students), you’ll want to turn off the GlobalProtect VPN service before you try to connect to library databases and other licensed content. Due to a change in the set-up for GlobalProtect, if you leave it on while trying to connect to a library database, you’ll find yourself looking at a vendor login page, something that you’ll not be able to get past.

While I work with BCTC to figure out how to fix this problem, please use this workaround to sign out of GlobalProtect on your laptop or that of faculty and staff who report remote access problems.

  1. In the lower right corner of your Windows screen (look for the carat to the left of the time and date display), click on the carat to open up the “system tray” that shows programs running in the background on your computer.
  2. Among the icons in the system tray, click on the GlobalProtect icon, which is light blue globe icon with the black dot on it.
  3. When the “GlobalProtect” window opens, click the hamburger menu icon in the top right corner and select “Settings” from the drop-down menu.
  4. When the settings window from GlobalProtect opens, click on the “Sign Out” option in the lower left corner.
  5. You should now be signed out of GlobalProtect and able to get to library resources in the usual off campus method (click a link, get our EZproxy login page, enter your CUNY Login credentials, and get redirected to the resource).

This video I made shows the steps above for signing out of GlobalProtect. If you need to turn GlobalProtect back on, the icon for it can be found in the same system tray location, but now the globe icon you’ll click on will be light gray (indicating that you’re presently signed out).

As soon as a fix is found for this new behavior from GlobalProtect, I’ll update this blog post and notify everyone on our library mailing list.