A recent report by the Department for International Development (DFID) discusses the potential benefits and constraints of the use of technology for civilians and humanitarian organizations in Syria. DFID conducted a qualitative research study which analyzed the use of mobile technology in Syria. They compiled their findings from interviews with Syrian-based respondents and aid workers.
Smartphone ownership and internet access is still widespread among civilians despite the conflict. Eighty-one percent of Syrians own a cell phone. Social media apps help civilians and refugees communicate with their families, but also allows them to connect with humanitarian organizations. Additionally, humanitarian organizations use technology to communicate with and provide services to aid beneficiaries.
Despite internet disruptions and security drawbacks, international organizations are strategically using technology to help address the worsening humanitarian crisis in Syria. Technology is especially helpful in inter-agency coordination and the exchange of information.