Quality Assurance

In order to respond with speed and accuracy and confidentiality to inquiries from employees the organization is strengthening its quality assurance organization by adding new staff. This team drives the company’s quality improvement initiatives and executes the research and provision of quality information.

The company is currently upgrading its management system and procedures for in order to minimize any potential oversights to co-workers needs.

This organization is working to build a process that can reply to inquiries and referrals more accurately and in a shorter period of time, by improving the efficiency of operations and thoroughly implementing a technology system for inquiry response.

In addition, the company has a process in place to verify that these steps are properly executed and to facilitate rapid product improvement through good communication.

Ethics and values in Social Research reminds researchers that reflexivity acts as a means for us to ethically respect ourselves and others by embracing the idea of reflexivity, we must accept that from the very moment the research process begins in the imagination of the researcher, social research is, in a truly experiential sense, a learning process for the social researcher (Ransome, 2013).

Misuse of Company Time

Misuse of Company Time

Employees have been observed altering a time sheet, misusing company time as well as conducting personal business on company time.

Absenteeism and tardiness can become a major problem in the workplace if left unchecked. A manager may not be able to identify that an employee is struggling with attendance issues.  The reason for this is because those absences and late arrivals may be a legal right for employees who have medical conditions—or have family members with medical conditions—that qualify under laws like the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADA) (Business Management Daily The HR Specialist, 2018).

For this reason, managers have to work with HR to employ strategies that not only combat absenteeism, but also avoid legal trouble.

Workplace Bullying

Workplace Bullying

Abusive Behavior which can also be called Bullying has evolved in the workplace by managers and supervisors who are using their positions of power to mistreat or disrespect others.  Unfortunately, unless the situation involves race, gender or ethnic origin, there is often no legal protection against abusive behavior in the workplace.

(Source:  Effects of Bullying on the Victim 3.6% Ø Stress & job dissatisfaction 9.8% 14.6 Ø High absenteeism 49.4 % % Ø Hyper-vigilance 22.6 % Ø Psychological and Under 1 month 1-3 Months psychosocial distress 3-6 Months 6-12 Months Over one year Ø Job loss (D. Gross, 2001)

Surveyed individuals have devastating reported contemplating suicide; 20% later succeeded effects on the target! Victims of bullying are three times more likely to experience depression than the average individual.  The impact of bullying on victims has been found to correlate with the diagnostic criteria of Post-Traumatic Stress Disorder and anxiety. (Dieter, 2001).

Running A Business

Running a business has an effect on society. In particular, we have a responsibility to our clients, and employees as well as the extended community.  From a Music Therapist point of view it is important to be aware that we us our feelings to form the basis of how to relate to clients regardless of their abilities.  We may work with various types of life or health circumstances or disabilities.  It is helpful for us to be aware of our feelings towards people who find themselves in any of these circumstances and each reaction gives us information about our underlying attitudes and beliefs about what it means to be healthy and normal (pp. 23-24 Wheeler, Shultis, Polen).

Commitment and taking responsibility for our actions and encourage a positive contribution towards improving standards for our clients and employees, our impact on the environment and improving the quality of life at the places of employment and in the local community.


Struggling Corporations

There are many corporations around the world who struggle with new roles. The goals are to meet the needs of the present generation and not compromise the talent of the next generations in order to meet their own needs.  These organizations are called upon to take responsibility for the ways that their operations influence the society and the environment.  These organizations are also being asked to apply sustainability principles to the ways in which they conduct their business. Sustainability refers to an organization’s activities, typically considered voluntary, that dem­onstrate the inclusion of social and environmental concerns in business opera­tions and in interactions with stakeholders (Van Marrewijk & Marcel, 2003).

Corporations can no longer hide and it is not acceptable when economic prosperity arises by the employers impacted by its actions. A firm must now focus its attention on both increasing its bottom line and being a good corporate citizen.  Keeping abreast of global trends and remaining committed to financial obligations to deliver both private and public benefits have forced organizations to reshape their frameworks, rules, and business models.  To understand and enhance current efforts, the most socially responsible organi­zations continue to revise their short- and long-term agendas, to stay ahead of rapidly changing challenges.  Organizations are now developing many strategies for dealing with the needs of society, the environment and corresponding business imperatives.

Corporate responsibility or sustainability is therefore a prominent and popular fea­ture of the business and society writing, addressing topics of business ethics, corporate social performance, global corporate citizenship, and stakeholder management. Management education can be an important source of new ideas about shifting toward an integrated rather than fractured knowledge economy, but this means also that the role and meaning of socially responsible leader­ship needs to be updated. Much further research is needed to create a clearer understanding of what is required, both in leadership itself and in the field of leadership development.

In the following report, I present the research related to CSR and the role of leadership. We highlight some current developments on this topic and draw attention to similarities and differences in the three angles of the triple bottom line (TBL)—the environmental, societal, and business arenas. The field addresses complex and critical issues, such as human rights, environmental protection, equal opportunities for all, fair competition, and the interdependencies that occur between organizations and society (Quinn, 2008).

Supports and the Well-being of New Yorkers

The well-being of New Yorkers depends not only on their economic resources but also on the security and quality of a variety of external supports.  Some of these supports such as health insurance are provided by both government and market institutions.  Evidence of inequality in socially controlled external supports and services is more surprising and less defensible (Meyers & Garfinkle, 1999).  As an organization we are making the efforts to create an equal environment through training and education.  In virtue ethics, what makes an action right is that it is what a virtuous person would do in the same circumstances.  This makes important the particular context in which an action is considered.  This focus on character rather than action itself is underlined by the way in which a range of quality is perceived (Idowu, Capaldi, Zu, Das Gupta, 2013).

Introducing the Music Therapy program to employees will be a great support creating a sense of downtime for the employees and not only for use as client therapy in the Nursing Facility.  The Music Therapy program has been a great support in helping even the homeless, mentally disabled as well as able minded human beings.  In a December 2016, article from WNBC Dallas, Texas describes the usefulness of music therapy in an Adult homeless environment.  Kamica King, a certified music therapist leads a group through several music and lyrical sessions the use of song and sound is used to address mental or physical illnesses.   I believe that this process eases some of the pain of dealing with a homeless environment.  These sessions were conducted at The Bridge Recovery Center in downtown Dallas. Texas (Gilmore, 2016).  By implementing the Music Therapy program this process can also work in a non-homeless environment as there are active employees of different levels of coping skills and at times have the anxieties of the daily work environment.

Workers Use Social Media Influences At Their Jobs for Various Reasons

Social media influences and permeates many aspects of daily life for Americans today, and the workforce is no exception. These digital platforms offer the potential to enhance worker productivity by fostering connections with colleagues and resources around the globe. At the same time, employers might worry that employees are using these tools for non-work purposes while on the job or engaging in speech in public venues that might reflect poorly on their organization.

A Pew Research Center survey of 2,003 American adults (including 795 who are currently employed on a full- or part-time basis) conducted Sept. 11-14 and 18-21, 2014, finds that social media plays some role in the lives of many American workers – but that role is not always clear-cut or entirely positive.

Workers turn to social media for a range of reasons while at work, with taking a mental break being among the most common.

Today’s workers incorporate social media into a wide range of activities while on the job. Some of these activities are explicitly professional or job-related, while others are more personal in nature. The survey asked Americans who are employed full- or part-time about eight different ways they might use social media while on the job and found that:

  • 34% ever use social media while at work to take a mental break from their job
  • 27% to connect with friends and family while at work
  • 24% to make or support professional connections
  • 20% to get information that helps them solve problems at work
  • 17% to build or strengthen personal relationships with coworkers
  • 17% to learn about someone they work with
  • 12% to ask work-related questions of people outside their organization
  • 12% to ask such questions of people inside their organization

As noted above, 17% of workers say they use social media to build or strengthen personal relationships at work – but the transparency that social media facilitates comes with costs as well as benefits. Some 14% of workers have found information on social media that has improved their professional opinion of a colleague; at the same time, a similar share (16%) have found information on social media that has lowered their professional opinion of a colleague (Olmstead, K., Cliff, E., Nicole B., 2014)

New York State of Homeless 2018

In the Chart below the New York State of the Homeless 2018 – This information is research from the Coalition for the Homeless has a recommendation that NYC must increase the number of units for homeless households from 15,000 to 30,000 including the 24,000 newly constructed subsidized units and 5,000 preservation units.  This will require the Mayor to build roughly 2,000 new units of housing for homeless individuals and families every year between now and 2026 (Coalition for the Homeless, 2018) 

Steps to Minimizing Homelessness

One of the most effective steps which can be taken towards minimizing homelessness is providing more affordable housing.  In order to do so, there must be federal spending for housing. The low income housing plan provides government funding, making living in a home more affordable for the poor and homeless.  Over the years, cities and advocacy groups have tried to improve the overall conditions for the homeless. The system for doing so, however, is inherently flawed. Many homeless are driven away by the conditions and environments in shelters, so much they are willing to risk their lives out on the streets in the middle of winter, rather than stay in provided housing.

 Below is a list of recommendations and resources that will help homeless people in need.

  • Homeless – Homeless Person Outreach Assistance Call 311 – nyc.gov
  • Food Pantry or Soup Kitchen where people can get food nyc.gov
  • NYC Public Library has free access to the computers and references
  • New York Human Resources Administration (Food Assistance and Emergency Rental Assistance)

NYC.gov offers a pamphlet that has information on the various types of services for people in need.  The NYC Department of Human resources administration offer assistance in the areas of supplemental nutrition assistance program and food services, temporary cash assistance, career services, homelessness prevention, energy assistance, health insurance, domestic violence services, HIV/AIDS services, Adult protective services, home care/long term care, child support enforcement services.  The telephone number to call is Call 311 or (718)557-1399.


Please make sure to take the survey at the top!

Number of Homeless People Each Night in NYC Shelters

One of the most affective steps which can be taken towards minimizing homelessness is providing more affordable housing. In order to do so, there must be federal spending for housing. The low income housing plan provides government funding, making living in a home more affordable for the poor and homeless.  Over the years, cities and advocacy groups have tried to improve the overall conditions for the homeless. The system for doing so, however, is inherently flawed. Many homeless are driven away by the conditions and environments in shelters, so much they are willing to risk their lives out on the streets in the middle of winter, rather than stay in provided housing.

The chart indicates the total NYC Municipal Shelter Population figures taken from New York City Department of Homeless Services Statistics for 2017 of the number of homeless people each night in the NYC Shelters.