In order to respond with speed and accuracy and confidentiality to inquiries from employees the organization is strengthening its quality assurance organization by adding new staff. This team drives the company’s quality improvement initiatives and executes the research and provision of quality information.

The company is currently upgrading its management system and procedures for in order to minimize any potential oversights to co-workers needs.

This organization is working to build a process that can reply to inquiries and referrals more accurately and in a shorter period of time, by improving the efficiency of operations and thoroughly implementing a technology system for inquiry response.

In addition, the company has a process in place to verify that these steps are properly executed and to facilitate rapid product improvement through good communication.

Ethics and values in Social Research reminds researchers that reflexivity acts as a means for us to ethically respect ourselves and others by embracing the idea of reflexivity, we must accept that from the very moment the research process begins in the imagination of the researcher, social research is, in a truly experiential sense, a learning process for the social researcher (Ransome, 2013).