The issue I reported a few weeks ago with chat sessions freezing up and a “Connect lost. Please wait.” error message coming up still has not been fixed by QuestionPoint yet. While chatting yesterday, I got four of those messages in four separate chat sessions. Each time, I was reconnected to the session after waiting anywhere from 30 seconds to 2 minutes. If it happens to you, just wait for the error message to go away and the chat monitor to return you to where you left off (in other words, don’t click anything until the system sorts itself out).
I reported each of the incidents to QuestionPoint support yesterday and emailed my fellow board members of the Question 24/7 Reference Advisory Board to see if they were seeing similar problems (they were). No word yet from QuestionPoint about when this problem will be fixed.