Saad Abulhab sent this out on LIBDL today and gave me permission to republish here.
It was brought to my attention that four student printers had a handwritten “out of order sign” placed on them last Friday. Please do not place any “out of order” signs without informing library systems staff first. If you must place a sign in some rare occasion, please let us know ASAP. Here is the procedure on handling problems on student printers:
- Changing “toners” or replacing “Maintenance kit” messages should be reported promptly to library systems staff during weekdays, and to BCTC help desk at night and weekends. Such problems can either be addressed shortly or within the next possible time.
- Paper Jams should be reported to systems staff or Alfredo during weekdays, and to BCTC helpdesk during nights and weekends.
- Paper refills are handled regularly by Alfredo and systems staff during weekdays, but should be handled by librarians, if no student helper from systems is scheduled, during weekends. The key is placed in the drawer. Please let us know if you need any training.
Since we have 10 printers now, students should be encouraged to use an alternative printer, not sent upstairs to complain to BCTC helpdesk. A brief servicing interruption on a printer or two should not affect our operation, as it did in the past.