This Sunday, QuestionPoint will upgrade their software and make some slight modifications to the look and feel of various parts of the service. You can read the full post on the QuestionPoint blog for all the details of the upgrade, but there is only one that seems worth spotlighting here:
In the Closed folder, session types are differentiated by color, so librarians can quickly scan to find e-mail only questions, or text messages only, or chat only. E-mail transactions remain blue on a light gray background, but chat sessions, including Qwidget sessions, are blue on a white background, and text messages are blue on a salmon background.
Below is an illustration of what this now looks like. The first and eleventh transactions are e-mail; the second through sixth are all text messages. And the remainder in the illustration are chat sessions.