At the end of last week, it became clear that the research consultation signup system was not working properly. Typically, after a student fills out the online form to request an appointment, the student is presented with new web page confirming the submission the request. At the moment, if a student fills out the form and clicks “send,” a new pages tries to load. After a long while, a page will load, but instead of the page that lets the student know that the request has been received and that a response will come shortly, the student sees a blank page.
The other piece of the system that is broken at the moment is the automated email notifications I get each time a request form is submitted. I now have to log in to the backend of the system each day and scan the table of submissions to see if there are any new ones.
Saad Abulhab and Wilcina Longdon are working on a fix to both of these problems. In the meanwhile, please report to me any comments or feedback you get from students trying to request appointments with us.