As is the case at the start of each semester, we’ve been getting a number of students reporting that they’re getting a message saying “login failed” when they try to get a print job out of a student printer. This problem can occur for a number of reasons:
- The student isn’t taking a class right now. Many students don’t realize that they don’t have a printing account when they are not enrolled. Many also be under the mistaken impression that they can carry over a printing account balance from the previous semester.
- The student registered late.
- The student hasn’t paid their bill yet.
- The student has got their Baruch username or password wrong. Have them confirm their username on this page from BCTC.
- The student has their password wrong. Unless they’ve changed the password at some point, there is a good chance it’s still their PIN (i.e., their birthday in the YYMMDD format).
If the student is definitely enrolled right now, you can refer the student to the BCTC Help Desk for further assistance.
The printing accounts for the summer are set at $30 (which comes about to 250 printouts).