This spring, we discovered that the Find It service was not working for articles rom the Harvard Business Review (HBR). This is what it looked like:
- User finds an article record in a database where HBR was not available in full text but is indexed; user then clicks the “Find It” icon
- A SFX menu opens showing a link to the article in Business Source Complete; user clicks that link
- When Business Source Complete opens, the user sees an article record for the requested article but there are no links to the full text (even though it is actually in the database if you then search for it directly)
It turns out that EBSCO was just hiding the full text thanks to the troublesome deal that EBSCO and Harvard Business School Press have that forbids direct linking to HBR articles unless your library pays an additional subscription fee (see these recent blog posts for details). On the SFX mailing list, a workaround was suggested that I asked CUNY OLS to implement (CUNY OLS manages the SFX service for all CUNY libraries).
Now, when you get a SFX menu, you’ll get a working direct link to the full text of article. The link is labeled “Harvard Business Review (EBSCOhost).” You can see what this looks like on this SFX menu.