For the past week, users have been reporting that, mostly in the evening, they are unable to access Statista from off campus. They can get to the database from our links, but they clearly aren’t being recognized as part of the Baruch/CUNY SPS community: they are unable to view full content, download PDFs, etc.
The tricky part about this problem is that is periodic. Right now, I am able to remotely access the databases. I have contacted the vendor to see if there have any time-specific outages or down time on their end.
If you get a question from a student about access, you can mention these erratic access problems. You can also confirm that the issue is one of the user not being recognized by Statista as a member of our community by asking the user this question: can you see in the header a message next to the Statista logo that reads, “Welcome, Baruch College!” (see screenshot below).
If they don’t see that message next to the logo, then the system isn’t recognizing them as being from Baruch. Please report any such issues to the [email protected] email address and note the date and time that the user encountered this problem.
Workarounds until the problem is resolved:
- Delete your browser cache and try again
- Try again later
- Try while on campus (this hasn’t been a problem so far)
Another workaround: if you have a library card from New York Public Library, you can access their subscription remotely at https://www.nypl.org/research/collections/articles-databases/statista. New York residents can apply for a “digital library card” here: https://www.nypl.org/library-card.