Recently, I created a group in the CUNY Academic Commons for any librarian in CUNY who either helps staff our shared subscription to QuestionPoint or is interested in keeping tabs on it. Given the ephemeral nature of email and the challenges in finding old messages that might be useful or even essential, I’ve been trying to move away from email as the main means of communication about the service. I hope that this space on the CUNY Academic Commons proves to be an improvement in the way that information about the service is shared and discussed.
News and tips by and for staff providing reference services at the Newman Library, Baruch College (New York, NY).
