Reference at Newman Library

Connection Failures in Chat Reference

Recently, the QuestionPoint service has had technical problems that will frequently give you a “connection failed” message on your screen while you are in the middle of a chat session. If this happens, just wait it out, as things will usually sort themselves out in a minute or so and you’ll find yourself reconnected to the patron you were chatting with. You may find, though, that your last message was not transmitted to the patron and will have to be retyped.

I have reported this problem to QuestionPoint and noted that other libraries using the software are seeing the same problems.