Customer support page
If you have any questions or would like to know more about Zoomlive, please do not hesitate to get in touch with us. Zoomlive has a bilingual Customer Services team(English/Chinese) that operates from 11:00 to 20:00 EST Mon-Sat, closed on Sunday.

To contact customer service
Dial 347-574-0962, from any phone. Free of charge

• Email [email protected], We do our best to resolve all complaints within 3 working days (excluding weekends and bank holidays).
• You can also dial  347-574-0965 from another phone or abroad. Charges: Call charges may vary depending on network operators.

If your complaint has already been raised with our customer care team and if you have not received a satisfactory response and would like to escalate it further for investigation, please send a email to [email protected]

We aim to resolve your complaint as soon as possible and will keep you updated on when and how we propose to resolve it. We do our best to resolve all complaints within 5 working days (excluding weekends and bank holidays).