My design for my grandmother was a timed medication box.
Coincidentally, on October 19th of this year, my grandmother was admitted to the hospital due to an overdose of medication. She had overdosed on a medication that calms her heartbeat, which caused her heartbeat to become very weak. Although it was later found that her discomfort was caused by high blood pressure and not by overdose. However, this brought the problem of taking medicine back to the forefront.
How did you approach the conversation – what questions did you ask?
After she was discharged from the hospital, I asked her why she was taking that medication so many times on that day. She replied, “I was feeling sick and my chest was painful, so I decided to take more pills to ease the discomfort. I don’t remember how many pills I took.” In addition, according to her, she knew that she only needed to take the pills once a day, but she thought that increasing the dose of the pills would make the discomfort go away faster.
I also asked her how she could tell the difference between her morning and evening medication. She replied, “The fuller box was the night one.” I followed up by asking, “What if the morning pills are full later on?” She went on to answer, “The bigger pellets are for the evening.”
When I asked again if she wanted me to be in charge of reminding her of taking the medications, my grandmother indicated that she could take care of these things on her own.
When I showed her the design, she didn’t know much about circuits, but she wondered if there was a way to set the nighttime reminder for after dinner. Considering the dinner time is dynamic, I asked her usually what time dinner was. She said:”around five or six.”
Is there a real problem or did you identify an inconvenience?
I will say it’s a real problem.
We tried writing notes on the fridge to remind her to take her meds, but she still forgets. Since she doesn’t use a smartphone, she has to rely on a traditional alarm clock. But the commercially available alarm clocks can only remind her of one time of day, and they can’t remind her what medication to take. The other thing is that my grandmother finds the traditional alarm clock too loud, and since she has a heart condition, I don’t want a loud alarm clock to remind her to take her medication. The other problem is that sometimes she has already taken her medication once, but forgets that she took it and goes back to take it again.
What did you learn about your customer and how does it support (or not) your working hypothesis about the value proposition?
In general, she does not read the labels carefully before each medication, and she distinguishes between medications by shape of pills, those features that are not obvious.
This is very much in line with my design hypothesis, because I thought that it would be best if the machine box could distinguish the medications, and she would only have to take them. Moreover, the machine is easy to use and she can use it independently without assistance, which suits her personality perfectly.
What else did you learn that is helping you come up with the next-steps strategy?
Although I have repeatedly told her to take only one pill at a time, I am still surprised to know that she thought that increasing the dose of the pills would make the discomfort go away faster. So in the future I may have to control the amount of medication it dispensed.
How are you revising your solution (if at all) now that you have customer feedback?
To prevent her from taking multiple pills at once, I think I can control the amount of pills it dispensed, for example, only one pill will be reachable each time instead of having her take one pill from all the pills.
Other improvements, as suggested by classmates, will focus on the circuit design of the motor that opens the lid.
Is there a different problem that popped up in your conversations that might help you change tracks?
No particular outstanding issues have been identified with my design direction at this time, the main problem is still focus on taking the right medication at right time.