At the reference desk yesterday, I noticed that a few of the standup terminals by the circulation desk were giving students an error message when they tried to print. When the student brings up the print dialog box and clicks the OK button, a small pop-up window appears in the lower right corner indicating that the printer is paused. The print job does not get sent.
There is a way to work around this problem until it gets fixed. When the student is looking at the print dialog box, they should click on the part of that box that lists available printers. They’ll see that the one selected says “paused.” If they select the regular “B&W” printer from the options, the job will go through and everything will be fine.
After submitting a BCTC Help Desk request for this (and getting a ticket number for it), I spoke with Bruce Little from BCTC. He indicated that BCTC will resolve the problem, which is connected in some way to the Windows update program on those terminals. In the meanwhile, the trick I detailed above should allow you to help students move beyond the paused printer error message.