No Off Campus Access to APA Books or APA Handbooks

20 07 2017

We have two e-book collections from APA on their PsycNET platform (not to be confused with PsycINFO and PsycARTICLES, which on are EBSCOhost) that are for the moment only available on campus. On Monday, APA launched a new interface for PsycNET and, predictably, it broke something major for all their customers. APA is looking into why off campus access is broken. It may take them a few days to figure out how EZproxy needs to be configured with the new interface, so it may not be until early next week that we can restore off campus access.





ProQuest Databases Back Online

19 07 2017

After a major outage yesterday, ProQuest restored service last night. If you want to read the details of what went wrong, this blog post from the ProQuest CIO, Richard Belanger, explains it all.





ProQuest Databases Down [UPDATED]

18 07 2017

ProQuest is reporting problems at its end with access to all of its databases. As soon as we get word of access being restored, I’ll post an update here on the reference blog.

UPDATE – 19 July 2017, 8:20 am – ProQuest services came back online late last night.





Access Problems with Ebook Central (formerly ebrary) Fixed

17 06 2017

The problems we were seeing with access to ebooks on the new Ebook Central platform should now be gone. Since ProQuest moved CUNY’s ebook collections from the ebrary platform to Ebook Central last Wednesday, we were unable to connect to the full text from off campus. After much back and forth with ProQuest’s tech support staff and after my endless fiddling with the settings file in our EZproxy server that enables off campus access, we were able to get things working again.

If there are any ebook access problems you encounter, please report them to Mike Waldman or me.





ebrary: no remote access

8 06 2017

ebrary moved to a new platform EBook Central so it will look different this morning. We are experiencing issues however with remote access. We are working with the vendor to resolve them as quickly as possible.





Remote Access Maintenance Work Is Done

2 06 2017

The staff at BCTC smoothly updated our EZproxy server software that powers our remote access system this morning. Access to databases on and off campus should now be back to normal.

If you encounter any access problems for a database or other licensed resource, please report them to Mike Waldman or me right away.





Remote Access System Downtime on June 2

18 05 2017

On Friday, June 2, remote access to licensed library content will be interrupted while BCTC udpates the EZproxy software on our server. Work will begin at 9 am and should be done by 11 am. During the period of downtime, we will need to use temporary workarounds for common tasks both on and off campus:

Access to Databases on Campus

  1. Go to our A-Z list of databases and right mouse click on the one you want to use; from the list of options you’ll see, select the one that will copy the link address
  2. Paste the URL in the browser and then remove the EZproxy prefix, the part of the URL that begins with http://remote.baruch.cuny.edu/login?url=
  3. After removing the EZproxy prefix from the URL, you can then safely navigate to the database (as long as you are on campus)

Off Campus Access to Databases

  1. Go to the list of databases and e-resources centrally purchased by CUNY and use the links there: http://www2.cuny.edu/libraries/e-resources/
  2. Once you select a database from this page, you’ll need to use your Baruch library number (AKA your “barcode”) to log in

Searching On or Off Campus for Books 

  1. Either use OneSearch (select “Books + Articles + Videos” in our search bar) or use this unproxied URL for the library catalog: https://libsearch.cuny.edu./F?func=find-b-0&local_base=baruch

 





Remote Access Problem with Economy.com

3 05 2017

At the moment, remote access to Economy.com (formerly known as Dismal Scientist) is not working. I’ve got a support request in to the vendor and will report back when remote access is working again. On campus access is unaffected.





All Library Systems Back Up

10 04 2017

The planned maintenance work that impacted a number of different library systems has been completed. All systems are working again.





Selected Library Systems Down on April 10

9 04 2017

On Monday, April 10, between 9 am and 2 pm, CUNY CIS will be doing maintenance on servers that will directly impact a number of key library systems.

Systems that will be affected

SFX: The Find It! button in our databases and the View Now button in OneSearch will not be able to connect you to full text.

Library catalog: You won’t be able to connect to the catalog at all.

OneSearch: The “View Now” button will not be able to connect to full text. Although you will be able to use OneSearch as as a replacement for the library catalog to find records, you will not be able to get real-time information on availability (i.e., you won’t be able to know if an item is checked out), to renew loans, or to request items.

These systems, which are locally hosted or hosted on vendor servers, will not be affected: Remote access to databases, interlibrary loan, LibGuides, study room reservations.

Workarounds

Books: Run your search in OneSearch (select “Books + Articles + Videos” in the search bar) but remember that real-time availability info will not be working.

Articles: Use a specific library database for subject searches or use the Journals search system for known-item searches.

As soon as the system is back up, look for an email on CULIBS and a blog post here.








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