Rescheduled Downtime for Simmons OneView Is September 22-24

11 09 2017

The date that Simmons OneView had announced recently for downtime has changed. It is no longer September 15-17. Instead, it will be from 9:00 PM ET on Friday, September 22 until 11:59 PM ET on Sunday, September 24.

Users Unable to Log in to Catalog or OneSearch [UPDATED]

6 09 2017

The sign in feature in the catalog and OneSearch aren’t working right now. If you try to use it, you get this error message:

ID or verification field don´t match the system records.

I have submitted a help request to the CUNY Office of Library Services.

UPDATE 1:43 pm. This problem is now fixed.

LibGuides Are Back Online

6 09 2017

The outage for LibGuides reported yesterday late in the afternoon ended early in the evening. All LibGuides (including our A-Z databases page and e-reserves system) are available again.

For future reference, the link to the backup spreadsheet of databases (and their URLs) can be found in the “Databases Overview” page in the Library Services wiki.

LibGuides Down (including A-Z databases page and e-reseves) UPDATED 6 Sept 2017

5 09 2017

The vendor for LibGuides, Springshare, is aware of the outage affecting US libraries. All our guides are inaccessible, including the e-reserves system and the A-Z databases page.

As an alternative for database access, please use this list from Feb. 2017 of databases and links:

For status updates on the LibGuides outage, see the vendor’s Twitter account @springshare.

UPDATE 6 September 2017: All LibGuides came back online later in the evening of September 5.

Library and College Website Down Briefly on September 1

31 08 2017

On Friday, September 1, from 8:00 am – 8:30 am the Baruch College, MSPIA. and Weissman websites will be unavailable due to required maintenance. This includes the library website.

The LibGuides system will be unaffected, which means users can get to library databases, the catalog, and OneSearch (links to OneSearch and the catalog can be found on the databases list).

Slow or No Performance in the E-Journal Portal

31 08 2017

Yesterday, we saw the return of a recurring problem with the e-journal portal. Searches took forever or sometimes failed to go through at all. This morning, the system seems to be fine again. The vendor (Serials Solutions) emailed customers yesterday to let us know that they were aware of the intermittent problems over the past 9 months and are still working to permanently fix them.

In case this problem crops up again, we can use a newly developed e-journal tool from SFX that works the same way. This tool is something that the SFX Committee at CUNY is going to be looking at and exploring (is the knowledgebase behind it as accurate and user friendly as the one from Serials Solutions? can the interface be customized as much as the Serials Solutions one? etc.). It is not a replacement, just a back up tool we can use when the Serials Solutions e-journal portal is acting up.

Simmons OneView Down on September 15-17

28 08 2017

From 6 pm on Friday, September 15, until 11:59 pm on Sunday, September 17, Simmons OneView will be down for planned maintenance by the vendor.

Ebook Central Down on Saturday, August 26, 2017

22 08 2017

From 1 pm – 3 pm on Saturday, August 26, 2017, ebooks on the Ebook Central platform (formerly ebrary) will be unavailable due to planned maintenance by the vendor (ProQuest).

Library Catalog and SFX Down for Maintenance on August 2 [SEE UPDATE}

29 07 2017

The library catalog and the SFX service (which powers the “Find it @ CUNY” button in our databases and the “View Now” button in OneSearch) will be down from 8 am to 12:30 pm on Wednesday, August 2. Here are some workarounds:

To find books and other items we have listed in the catalog

  • Use OneSearch (select “Books + Articles + Videos” in the yellow search box) but be aware that real time availability of items won’t be working

To find the full text of an article found in OneSearch

  • Use  the “Journals” section option in the yellow search box

To find the full text of an ebook found in OneSearch

  • Look at the details of the record in OneSearch to see what platform the book is on, then go to the databases page to get a direct link to that ebook platform

UPDATE 31 July 2017: CUNY has cancelled this maintenance work. All systems will be working.

No Off Campus Access to APA Books or APA Handbooks

20 07 2017

We have two e-book collections from APA on their PsycNET platform (not to be confused with PsycINFO and PsycARTICLES, which on are EBSCOhost) that are for the moment only available on campus. On Monday, APA launched a new interface for PsycNET and, predictably, it broke something major for all their customers. APA is looking into why off campus access is broken. It may take them a few days to figure out how EZproxy needs to be configured with the new interface, so it may not be until early next week that we can restore off campus access.