The issue reported here last week that identified an occasional problem connecting to full text from search results pages in “Articles” search (AKA Summon and Bearcat Search) has been resolved. It turned out to be a problem with settings in SFX, our system overseen by CUNY OLS that powers the “Find it! @ CUNY” service.
As always, please share any instances with Mike Waldman where you get a “Find it! @ CUNY” menu that fails to connect to the right article or other resource. Details to include in your communication with Mike are:
- what database you were in when you clicked on the “Find it! @ CUNY” button
- what article you were trying to track down
- the URL for the “Find it! @ CUNY” menu (every one that gets generated has a unique URL that provides key info for troubleshooting)