As soon as you are viewing a set of search results in OneSearch, you get a warning message telling you to sign in so you can see a more complete set of search results:
That sign in request is asking the user to type in their library ID number–the same system we use for logging in to My Account page in the library catalog. The system is not asking here for a Baruch username and password. This is causing confusion for our users for two reasons:
- They have come to associate login requests in database searches to be for their Baruch usernames and passwords (and that still holds true whenever you are off campus and are trying to launch one of our other databases)
- They might not have activated their library account at the circ desk yet and don’t get why it isn’t working.
If the user is off campus–and this is essential–and they click on an article link in the search results, they will then get our usual off campus access login page that requires a Baruch username and password. This means that the off campus user needs to be prepared to use one login system–the library ID number–to see all the search results and another login system–the Baruch username and password–to view the full text of content found.
To help clarify what is being asked for in this initial OneSearch login, the CUNY OLS staff have revamped the OneSearch login page with some help information that can be found when you click the question mark button to the right of each entry box:
Here’s what you see when you click the help button for the barcode:
Here’s what you see when you click the help button for the password:
