Feedback Needed on New Interface for OneSearch

10 04 2017

This spring the CUNY Office of Library services (CUNY OLS) is asking all CUNY library staff to help kick the tires of the new interface for OneSearch, which has been running in parallel since last fall as CUNY OLS has been setting it up. As feedback rolls in this spring, CUNY OLS will fix any bugs and begin to customize the interface for each campus in selected ways.

Please take a look at the new interface, compare it to the old one, run test searches in each, and share any issues or concerns you have with Mike Walkman or with me.

Current interface:

New interface:

What is the CUNY OLS timeline?

  • June 2017
    • Soft rollout of new interface. Old interface is removed and new one replaces it.
    • Concentrated efforts on identifying and fixing bugs and customizations (CUNY-wide and local)
  • August 2017
    • Official rollout

What is new?

  • Designed to work equally well in mobile screens as well as larger ones
  • URLs are no longer session based (this means you can copy and paste URLs in the address bar to return to a search or a found item)
  • Modern design that is less cluttered and overwhelming
  • Options that were hidden away behind tabs and drop down menus are now much more visible
  • More opportunities to customize the interface

What customizations haven’t yet been made?

  • Local branding (campus logos, campus color schemes)
  • Labeling of functions and options to match the current interface

Selected Library Systems Down on April 10

9 04 2017

On Monday, April 10, between 9 am and 2 pm, CUNY CIS will be doing maintenance on servers that will directly impact a number of key library systems.

Systems that will be affected

SFX: The Find It! button in our databases and the View Now button in OneSearch will not be able to connect you to full text.

Library catalog: You won’t be able to connect to the catalog at all.

OneSearch: The “View Now” button will not be able to connect to full text. Although you will be able to use OneSearch as as a replacement for the library catalog to find records, you will not be able to get real-time information on availability (i.e., you won’t be able to know if an item is checked out), to renew loans, or to request items.

These systems, which are locally hosted or hosted on vendor servers, will not be affected: Remote access to databases, interlibrary loan, LibGuides, study room reservations.


Books: Run your search in OneSearch (select “Books + Articles + Videos” in the search bar) but remember that real-time availability info will not be working.

Articles: Use a specific library database for subject searches or use the Journals search system for known-item searches.

As soon as the system is back up, look for an email on CULIBS and a blog post here.

Videos from Kanopy Now Findable in OneSearch

23 03 2017

As of this week, all videos that are available to us from Kanopy are findable in OneSearch. Our subscription to Kanopy uses a patron-driven acquisition model. Rather than buy access to the whole collection of streaming videos, our subscription is set up so that when any given video is streamed a certain number of times, we automatically purchase it. This model is especially useful because it allows faculty and others to preview a video before we commit to actually purchasing it. While we do not want to impede use, we want to be mindful about when we will recommend Kanopy to users, especially to faculty members. Kanopy is not best used for a one-time film viewing in class (if the faculty has alerted us, we can have the DVD for them to use instead), or for watching clips (we can work with the faculty member to create a clip collection).

Historical New York Times and Wall Street Journal in OneSearch

8 02 2017

As of this week, articles from the ProQuest Historical New York Times  (1851-2013) and Wall Street Journal (1889-1999) collections should be findable in OneSearch.

OneSearch Login Working Again

31 08 2016

The problem reported yesterday afternoon has been solved. Users can now login again using their library ID number as their user name and password.

OneSearch Login Not Working [UPDATED]

30 08 2016

UPDATE (31 August 2016) The login problem reported below has been fixed.

I just sent a support ticket to the CUNY Office of Library Services to let them know that the login for OneSearch isn’t working (that would be the login that requires your library ID number). If a student needs to request a book, they can still log into the library catalog and do requests there.

Harvard Business Review Case Studies

23 08 2016

Another tip from Rita: records for Harvard Business Review case studies (or things that look like they might be records for them) are turning up in confusing places. We’ve all known for a long time that the only way students or faculty can get full text access to Harvard Business Review case studies is to buy them directly from the publisher. But our students will often see things in our databases that look like they might give access. Here are some examples that Rita recently alerted me to.

Article Records That Are About a Case Study

Here is an example of an article record in Web of Science (that can also be found in OneSearch) has a title that can easily lead some users to think that it contains the full text. Note that it includes a “Find It @ CUNY” button. If the user were to click that, they’d get a window suggesting that full text is not available but that the item could be requested via ILL, which in fact would not be possible.

Web of Science-article about a HBR case study

This situation is not unlike those articles that turn up in Factiva announcing the publication of some marketing report that leads users to think we must have access to it somewhere.

Records in Business Source Complete for Case Studies

Until today, I didn’t know that EBSCO has indexed all of the Harvard Business School case studies. If you go to this publications listing for “Harvard Business School Cases” in Business Source Complete, you can browse all the records that are included. Here’s a sample record for one of these indexed case studies:

Business Source Complete--Harvard Business School case study record

Note that this record, too, also features a “Find It @ CUNY” button. Clicking that button will also lead you to a window that mistakenly gives the impression that the item can be ILLed.

What To Do

When users ask about the case studies, there’s not much more we can do than steer them to the publisher’s website to purchase them. We’ll bring these issues up with EBSCO and Ex Libris to see if there’s something to be done about the way link resolvers display for HBR case studies, as this special content breaks the usual patterns and rules we have about ILL, full text access, etc.

Finding Print Books and Other Physical Items on Reserve

19 08 2016
  1. Go to the “Course Reserves and Textbook” page on the library website (mouse over the “Students” menu to get a shortcut link)
  2. Click the yellow “Search Course Reserves” button
  3. You should now be in the “Reserves” module in OneSearch. Search by title, author, course number (e.g., 3040), or instructor name.
  4. Use the facets if needed to filter your results

OneSearch--facets for reserve module results

Catalog Unavailable Briefly on July 28

26 07 2016

Between 9 am and 10:30 am on Thursday, July 28, the library catalog will be down for planned maintenance. OneSearch can still be used during this time to find items in our collection, although the functions that let users check availability of items from the catalog and place requests will not work (because those are tied to the catalog).

Adwords Update in OneSearch Is Completed

27 05 2016

Thanks to everyone who offered suggestions for search queries in OneSearch that trigger Adwords messages above search results. We’ve now customized OneSearch so that these messages appear (with relevant links) for:

  • The name of any of databases (and old names or misspellings).  Also, the link now takes you straight to the database instead of just the A-Z databases page)
  • The names (full and abbreviated) of the most commonly searched for periodicals (e.g., Harvard Business Review, New York Times, Wall Street Journal)
  • Popular services and frequently searched for policy info (laptops, graphing calculators, clickers, fees, fines, etc.)
  • Types of information where we might really want the user to see one of our research guides instead (SWOT, Porter’s 5 factors, financial info, etc.)

With the release of the revised search bar in the coming months, we should see fewer misdirected searches in OneSearch (i.e., people trying to find a link to JSTOR). This fall, Holly Dowell (our UX designer) and I will take a closer look at wording of these Adwords messages to see if we can improve on syntax of them and boost the likelihood that they get noticed and acted on.

If you have any more suggestions for queries in OneSearch that should trigger an Adwords message, please let me know. I intend to periodically update the system anyway just to keep up with the ever-changing names of our databases.