CUNY OLS and Ex Libris are looking into problems that CUNY and other schools are having with records for New York Times and Wall Street Journal articles. You may find that the “full text available” link for an article leads you to a page in the database that indicates the full text or the article couldn’t be found. If that happens, just go into one of the usual databases for full text access and search by title for the article you need.
With the New York Times, you may also see in your search results in OneSearch multiple records for the exact same article.
As soon as these problems are fixed by Ex Libris, I’ll post an update to the reference blog.