I submitted a ticket to BCTC this morning to report an error that appears when you use the new scanning software and try to send your scans via email. The error message appears in red on the screen right after you hit the “Send Email” button and reads “Failed to send email: Could not convert socket to TLS.”
As workarounds, users can do one of the following if they need to have the file for their scans:
- save scans to a USB thumb drive (they’ll need to have one of their own)
- use the older scanning software that may be accessible on some or maybe all of the scanning machines (the email option still works in the old software)
Sending scans to the printer does work in the new software.