The more details we have about where the user was when they clicked a link that failed to work for them, the better we can troubleshoot the problem and decide whether it’s something the library needs to fix or whether it’s a username/password problem that the user needs to get help with from the BCTC Help Desk or the CUNY SPS Help Desk (or use the password recovery/reset features when appropriate). If a user says that they can’t log into something, please try to get as many details as you can, especially if it sounds like something you’ll need to notify Mike or me about.
Is the error screen coming from a Baruch or a CUNY page or are you seeing on a page from the database/resource (alternately, can you give me the web address for the page that’s saying you can’t log in or send me a screenshot?)
What specifically did you click on before you got a logon page? Was it something in OneSearch? If so, what was the specific item? Or was it a link on the library website (including our A-Z databses page)? If so, what was the link and what was the library web page where that link is found?
Were you trying to get into something on e-reserve? If so, what was the specific item and what class is it for (instructor and course number)? Is it the course password that you can’t get past or did you get past that but now can’t access some specific item put on reserve?