Reference at Newman Library

Tag: Library Services Wiki

Using Error Messages to Troubleshoot User Reports of Access Issues

If you’re helping a user who is reporting problems logging in, please consult these resources:

  • “Logging in to Library Resources and Services.” This page on the library website is written for the benefit of our users but may also help you quickly find the information you need, too.
  • “Error Messages.” This page in our password-protected Library Services wiki is for library staff. I added the text of three common error messages so that you can use the search feature in Confluence to quickly find this page if you have a snippet of the error message.

If you run into problems with logins, e-resources, bad links, etc., please report them to me or Michael Waldman as needed.

Sharing Database Links with Students and Faculty

In a new page in the Library Services Wiki titled “Sharing Database Links with Students and Faculty,” I tried to create guidelines that cover all the ways one might share something from a database with a student or faculty member. I also included workarounds for the databases where you have to take extra steps to be able to share something. Please take a look and let me know if something isn’t clear or doesn’t work as expected.

Related post: Identifying Articles from Weird EBSCO Database URLs

Finding Case Studies

I started a new page in the Library Services wiki for “Case Studies” so we can pool our collective wisdom about them. Please share what you know about finding them, access issues, etc. The content of this page doesn’t have to be limited to case studies for business; it could be any kind (although it’s the business ones that give us the  most questions from our users).

The Reference Wiki Is Now the Library Services Wiki

At the suggestion of Randy, the Reference Wiki has been renamed the Library Services Wiki to reflect the fact that it is now being used by Access Services staff to document policies, procedures, best practices etc.

With this name change comes a new URL for the wiki: https://www.baruch.cuny.edu/confluence/display/lib/Library+Services+Wiki

The link on the reference desk guide has been updated to “Library Services Wiki” and points to the new address.