In the 2nd floor printing room, color copier #1 will jam up in there is paper loaded into tray 4. Please make sure that tray is free of paper.
Tag: Student printers
Public PC Error Message for “Paused” Printer
At the reference desk yesterday, I noticed that a few of the standup terminals by the circulation desk were giving students an error message when they tried to print. When the student brings up the print dialog box and clicks the OK button, a small pop-up window appears in the lower right corner indicating that the printer is paused. The print job does not get sent.
There is a way to work around this problem until it gets fixed. When the student is looking at the print dialog box, they should click on the part of that box that lists available printers. They’ll see that the one selected says “paused.” If they select the regular “B&W” printer from the options, the job will go through and everything will be fine.
After submitting a BCTC Help Desk request for this (and getting a ticket number for it), I spoke with Bruce Little from BCTC. He indicated that BCTC will resolve the problem, which is connected in some way to the Windows update program on those terminals. In the meanwhile, the trick I detailed above should allow you to help students move beyond the paused printer error message.
Printing accounts for NUF students
Students in the National Urban Fellows program need to visit the BCTC 6th Floor Computing Lab and ask for Bruce Little to activate their priting accounts. Please advise them to bring their IDs.
Printers Down
I just talked to the help desk, and was told that the printers in the library will be down for the next few hours. There is one printer that works near the stand-up terminals, otherwise students will have to go to the sixth floor for printing.
Toner
BCTC is awaiting shipment of toner for printers. Printer #9 needs a replacement. When lines are long in the printing room, please advise students they can use the BCTC printers.