We just learned that if a student is in Blackboard and then clicks the “Baruch Library” tab so they can navigate to our databases page and launch a database, they will be unable to launch the premium version (the paid version we subscribe to) of Social Explorer. Here’s a screenshot of the scenario:
If student reports this problem, suggest that they open up a new browser tab or window and use that navigate to the Databases page on the library website before trying to launch Social Explorer.