A change was made by BCTC to the EZproxy server that restored off campus access to Factiva.
We’ve lost remote access to Factiva due to some unknown technical problem (the vendor, ProQuest, thinks it may either be an issue that our campus IT can help diagnose or that OCLC, the vendor for EZproxy, can figure out).
On campus access to Factiva is working fine, though. I’ll update this blog when we figure out a fix.
Users from off campus can now connect to S&P NetAdvantage again. As I had suspected, the settings from S&P had changed with no notification from them and required me to tinker with the settings in our EZproxy server.
If you’re off campus and try to connect to S&P NetAdvantage, you’ll see our login screen first and then after entering your credentials will see this one from S&P, which we should never be seeing and which off campus users won’t be able to get past:
On campus access is fine. It is likely that S&P once again was fiddling around on the back end of their systems and failed to realize that they’d be breaking remote access for academic customers that use EZproxy software (and that’s most of us colleges and universities) to manage off campus access. I’ll have to fiddle around with the settings in EZproxy for this database to see if I can restore remote access. Look for an update here when that fix is made.
As it turned out, Artstor had been doing work on its search system and changed enough things that remote access broke for all libraries using EZproxy. Remote access is now working again.
The problems we were seeing with access to ebooks on the new Ebook Central platform should now be gone. Since ProQuest moved CUNY’s ebook collections from the ebrary platform to Ebook Central last Wednesday, we were unable to connect to the full text from off campus. After much back and forth with ProQuest’s tech support staff and after my endless fiddling with the settings file in our EZproxy server that enables off campus access, we were able to get things working again.
If there are any ebook access problems you encounter, please report them to Mike Waldman or me.
ebrary moved to a new platform EBook Central so it will look different this morning. We are experiencing issues however with remote access. We are working with the vendor to resolve them as quickly as possible.
The staff at BCTC smoothly updated our EZproxy server software that powers our remote access system this morning. Access to databases on and off campus should now be back to normal.
If you encounter any access problems for a database or other licensed resource, please report them to Mike Waldman or me right away.
I’m not sure what’s going on at Wolters Kluwer with their CCH IntelliConnect database but I’ve now had to update EZproxy settings twice in the past month to keep up with changes Wolters Kluwer has been making on their end. Remote access had once again been disrupted over the weekend; thanks to the help of librarians on the EZproxy mailing list, I’ve got our remote access working again.
If you see any problems with remote access with this or any other database, please let me or Mike know ASAP.
If you are off campus and try to use OneSearch to get to an ebook from MyiLibrary, you will run into a problem. Instead of getting our EZproxy login page (as you would for all off-campus access to e-resources) you get a MyiLibrary login page, which is of course impassable.
This problem only occurs if you are using OneSearch from off campus. You won’t see this problem if you:
- use the library catalog (the “Books” search on the home page) to search for the book from off or on campus
- are on campus while using OneSearch
Here’s a video I made to document this problem as part of the support ticket I just sent to the CUNY OLS Help Desk.
I’ll post an update here when the problem is resolved. In the meanwhile, if anyone needs to get to a specific title in MyiLibrary, they should use the Books search on the home page or launch MyiLibrary from the A-Z list of databases.