Reference at Newman Library

What To Do When You Get the “Oops” Message on the Library Web Site

Sometimes when you are searching for a journal on our A-Z journals page, you’ll click on a database link on the search results page and then find yourself facing an “Oops” page that looks like this:

EZproxy--Oops page

 

There are two things to do every time you see this page:

  1. Click the “Submit” button, which will send me and Mike Waldman a notification that there is a problem with this journal or database.
  2. Try copying the part of the URL for the resource that is in the address bar and pasting it in a new tab or window to see if you can get to the journal directly.

Here’s a 30-second video I made showing how to do the second thing.

The important thing to note is that the URL that appears in the address bar on the Oops page is something you only want to copy part of and paste in a new browser. For example, if this is the URL:

http://remote.baruch.cuny.edu/login?url=http://www.ajhs.org/reference/adaje.cfm

…you’d only want to copy and paste the part at the end:

http://www.ajhs.org/reference/adaje.cfm

Why Do I See These Oops Pages Anyway?

There are three commons reasons why this error page pops up:

  1. This is an open access resource that our A-Z journals page (powered by Serials Solutions) is mistakenly sending through our proxy server. Mike and I can fix this easily in the admin options for Serials Solutions.
  2. The resource or database hasn’t been properly set up in our proxy server. Mike and I can look into it and make any needed changes.
  3. You got to the Oops page after starting out with an article record in OneSearch that you tried to view online. Mike and I just need to update our proxy server to let it know that this resource is open access and shouldn’t be proxied.