Yesterday, we saw the return of a recurring problem with the e-journal portal. Searches took forever or sometimes failed to go through at all. This morning, the system seems to be fine again. The vendor (Serials Solutions) emailed customers yesterday to let us know that they were aware of the intermittent problems over the past 9 months and are still working to permanently fix them.
In case this problem crops up again, we can use a newly developed e-journal tool from SFX that works the same way. This tool is something that the SFX Committee at CUNY is going to be looking at and exploring (is the knowledgebase behind it as accurate and user friendly as the one from Serials Solutions? can the interface be customized as much as the Serials Solutions one? etc.). It is not a replacement, just a back up tool we can use when the Serials Solutions e-journal portal is acting up.