See updates in comments at bottom of the post.
SFX, the system that powers the green “Full text available” links in OneSearch seems to be down. When you click a link, you get an error page from SFX that says something like:
This site can’t be reached
The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET
I’ve got a support ticket in to CUNY OLS to see what the story is with this. With any luck, it’s something that will get fixed shortly (maybe it’s just the SFX server at CUNY central that needs to be restarted).
As a workaround, use the A-Z journal tool to figure out where online access is for any given article you find. For ebooks, streaming audio, video, etc., try going directly to the database on the A-Z database page.
UPDATE (11:52 am) After talking to Roland Samieske at CUNY OLS, it sounds like the problem is not CUNY-wide but instead local to Baruch. I’ve submitted a ticket to the BCTC Help Desk (#122916) and asked network services to look into this problem.
UPDATE (1:27 pm) This problem doesn’t seem to occur when users are off campus. Instead, we’re only seeing it from computers on the campus network.
This problem is now fixed. Details at https://blogs.baruch.cuny.edu/newmanreference/2019/12/10/full-text-links-working-again-in-onesearch/