Reference at Newman Library

Workarounds for Login Problems to S&P NetAdvantage

As noted in last year’s post here about S&P NetAdvantage login problems, the most common issue is caused by oversized cookies in the user’s browser that get in the way of the login process in EZproxy.  While a user might be able to log into some databases , S&P NetAdvantage will be a problem. After making sure that the user is starting from our link to S&P NetAdvantage on the A-Z databases page, there are three different workarounds that usually lead to a successful login:

  1. Ask the user to clear their browser cache (instructions can be found easily on the web by searching for the name of the browser and the terms “clear” and “cache.”)
  2. Ask the user to open up a new browser window or tab in “incognito” or “private” mode and then try to login from there.
  3. Ask the user to try a different browser (e.g., if it’s not working in Chrome, try Firefox or Safari).