Occasional Link Errors from OneSearch to EBSCOhost Databases (resolved)

There’s a known issue with the way EBSCOhost databases handle incoming links from OneSearch. In some cases (but not most), the link in OneSearch that leads to an EBSCOhost database will lead you to an “EBSCO OpenURL Connection” page that is essentially a dead end (see below for the simple workarounds).

Here is a link to a sample OneSearch record where this EBSCOhost problem occurs:

Bennett, L. K., Scruggs, X., & Woods, J. M. (2020). Surprise, Hurt, and Anger as Emotional Responses to Expectancy Violations Following Feedback Messages. Communication Research Reports, 37(1-2), 22–33. https://doi.org/10.1080/08824096.2020.1737000.

Here is an annotated screenshot showing which database link in that record is the problem one:

If you click the “Communication & Mass Media Complete” database link, you get to a dead-end error page from EBSCO that looks like this and has options that you’ll want to ignore:

Workarounds to this problem

Until EBSCOhost can fix this occasional problem, try one of these workarounds:

1. Look for a link in the OneSearch record that goes to something other than an EBSCOhost database (in the above example, that would be the link for “Taylor & Francis Online”)
2. Use the A-Z list of databases to get to a link to the relevant EBSCOhost database and then run the search for the article within that database.