If you are using a Baruch-issued laptop while off campus (just the ones issued to faculty and staff, not the ones we loan out to students), you’ll want to turn off the GlobalProtect VPN service before you try to connect to library databases and other licensed content. Due to a change in the set-up for GlobalProtect, if you leave it on while trying to connect to a library database, you’ll find yourself looking at a vendor login page, something that you’ll not be able to get past.
While I work with BCTC to figure out how to fix this problem, please use this workaround to sign out of GlobalProtect on your laptop or that of faculty and staff who report remote access problems.
- In the lower right corner of your Windows screen (look for the carat to the left of the time and date display), click on the carat to open up the “system tray” that shows programs running in the background on your computer.
- Among the icons in the system tray, click on the GlobalProtect icon, which is light blue globe icon with the black dot on it.
- When the “GlobalProtect” window opens, click the hamburger menu icon in the top right corner and select “Settings” from the drop-down menu.
- When the settings window from GlobalProtect opens, click on the “Sign Out” option in the lower left corner.
- You should now be signed out of GlobalProtect and able to get to library resources in the usual off campus method (click a link, get our EZproxy login page, enter your CUNY Login credentials, and get redirected to the resource).
This video I made shows the steps above for signing out of GlobalProtect. If you need to turn GlobalProtect back on, the icon for it can be found in the same system tray location, but now the globe icon you’ll click on will be light gray (indicating that you’re presently signed out).
As soon as a fix is found for this new behavior from GlobalProtect, I’ll update this blog post and notify everyone on our library mailing list.