If you have a Baruch-issued laptop (this applies just to Baruch faculty and staff) and are working from off campus, you’ll want to be aware of how the GlobalProtect VPN might interfere with remote access to library e-resources (databases, articles, ebooks, etc.) If you are not fully connected to the VPN, you will be unable to log into library resources; when you click a link to a resource and would normally see first our EZproxy page asking you to click to use your CUNY Login and see next the usual CUNY Login page but if the VPN is not fully connected then the whole EZproxy/CUNY Login page steps will be bypassed and the link will take you to some side door on the database’s website that you’ll be unable to get past (you’re knocking on a door that you won’t be able to use).
If you have fully connected to the VPN, you will have already been prompted by the VPN to enter your Baruch username and password into the program on your laptop AND you will have received a multifactor push request on your phone in the Duo app. When you are fully connected, the VPN display on your laptop should look like this:
But, if you haven’t done those two steps of logging in and responding to the Duo multifactor authentication request on your phone, you will not see “Managed-Prod…” below the word “Connected” in the VPN program. Instead it will say “pre-logon” just below the word “Connected.”
If the VPN is in this “pre-logon” state, it will stymie your attempts to connect to library e-resources. As a fix, you can either finish logging into GlobalProtect or you can sign out of the GlobalProtect program on your laptop.
If you need help with GlobalProtect, you will need to stop by the BCTC HelpDesk or submit a help ticket to them.